Nursing Student

• Sep 2020 - Present

PSW

• Nov 2021 - Present

Senior Sales Associate

• Oct 2018 - Feb 2020

The first point of contact with current, potential customers and external parties. Maintained a working and up-to-date knowledge of all things offered to promote and sell the products and services to continually meet specific performance standards, quality targets, and sales targets monthly. Reviewed individual customer cases and provided mediation on behalf of the company through effective questioning and research and made final decisions regarding the expense of promotional dollars on behalf of the client. • Responsibilities included answering customer inquiries, obtaining customer information, working with sensitive data, inputting consumer data and filing reports. Show less

Event Manager

• Aug 2017 - Oct 2018

Met with clients before the events to plan and organize event flow, décor, setup and tear down. Handled logistics of planning, food, catering supplies, and transportation. Oversaw day of event processes : design, operation of the bar, serving performance, tear down and clean up at the end of each event. • Trained and oversaw all event personnel. Met with clients before the events to plan and organize event flow, décor, setup and tear down. Handled logistics of planning, food, catering supplies, and transportation. Oversaw day of event processes : design, operation of the bar, serving performance, tear down and clean up at the end of each event. • Trained and oversaw all event personnel.

Senior Sales Associate

• Jul 2016 - Aug 2017

Greeted and welcomed members to the gym in a warm and friendly manner, performed reception duties, and handled the gym's day-to-day operations. Ensured a welcoming, and comfortable environment was continually maintained to provide the best service for all members and potential members. • Responsibilities also included selling memberships, products and services, and handling any concerns that emerged. • Continuously met monthly sales targets established by head office, frequently exceeding them. Show less

Sales Team Lead

• Sep 2013 - Jul 2016

Represented the brand by providing in-depth product and promotion information. Worked the register, fitting rooms, stock, and assisted with creative directing for seasonal changeovers and placements. Created and fostered a positive work environment while ensuring that customer service standards were met and maintained. Plus, presented feedback and coaching to fashion associates to help them reach the store's goals and provide the best customer experience. • Results driven, consistently met monthly, quarterly and annual targets set by head office. Show less

Customer Care Advisor

• Sep 2012 - Sep 2013

Worked directly with American Express card holders to provide the best customer experience and performed concierge duties for customers world-wide. Leveraged exceptional problem-solving skills to identify and anticipate current and future needs in order to deliver a Customer First experience. Worked directly with American Express card holders to provide the best customer experience and performed concierge duties for customers world-wide. Leveraged exceptional problem-solving skills to identify and anticipate current and future needs in order to deliver a Customer First experience.

Head Lifeguard & Swimming Instructor

• Feb 2010 - Sep 2012

Patrolled and monitored pool areas to ensure patrons remained safe at all times. Responded to emergencies promptly, performing rescues and administering first aid when necessary. Responsible for staff hiring, scheduling, and coaching. Ensured pool area remained tidy and hazard-free, regularly inspected rescue equipment, and maintained water quality. • Worked with people of all age ranges from 6 months to 75+. • Participated in safety procedure demonstrations and taught private swimming lessons. Show less