Experience

Credit Valley Conservation

• Canada
• Environmental Services
• 100 - 200 Employee

• Information Management Coordinator

  • Apr 2021 - Present

  Mississauga, Ontario, Canada Facilitate all corporate-lead IM Projects including digital file management and records - Supervised a team of 4 interns in corporate-wide digital transformation project. - Coordinated all divisions in organization of network drives (10TB+ of data)

• Business Analyst

  • Oct 2020 - Apr 2021

  Mississauga, Ontario, Canada Compiled data for projects interfacing with IT and IM support to create strategic plan deliverables spanning 2021-2023. - Cross-functional team coordination to collect and analyze data in order to gather and define scope of strategic plan.

• Xerox Assistant

  • Aug 2020 - Apr 2021

  Mississauga, Ontario, Canada Provided support in digital transformation projects including digital management systems and cross-team interfacing to facilitate transition. - Completed QA/QC of transitioned files (99.83% success) - Data analytics to create Business Requirement Documents to streamline upcoming projects



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Dec 2017 - Sep 2020

  Georgetown, Ontario, Canada Direct oversight of front-end team and provided facilitative leadership interfacing with staff as well as customers. - Managed a team of 8+ cashiers providing direct supervision as well as managing transaction float. - Responsible for increase of store targets (Walmart MasterCard Quotas, scanning speed goals)

• Customer Service Specialist

  • Apr 2017 - Dec 2017

  Georgetown, Ontario, Canada Provided excellent customer service regarding product returns, and general inquiries as well as facilitative leadership. - Responsible for increase of self checkout by introducing user-friendly assistance and support - Significantly reduced theft through thorough verification of authenticated returns, warranties and purchase errors.

• Cashier

  • Jul 2016 - Apr 2017

  Georgetown, Ontario, Canada Surpassed company scans per hour target by 140%