Experience

Sterling

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Client Success Partner

  • Aug 2022 - Present



CTG

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Staff Support Manager

  • Jun 2015 - Aug 2022

  •Support staff of 100+ employees at multiple different clients in a variety of industries including life sciences, financial and information technology •Address employee HR concerns including benefits, payroll, leave, disciplinary matters, investigations and performance management •Coaching/counseling of employees on sensitive matters including performance•Conduct performance reviews•Created and implemented a regimented tracking profile for individual employee meetings •Facilitate employee contract extensions; negotiate salary increases on employees’ behalf •Assist in onboarding with background checks in “Pending HR Decision” status; including pre-adverse and adverse action •Execute employment offers through Taleo Applicant Tracking System•Serve as single point of contact to employees for all CTG matters; keeping morale high to improve retention •Investigate and resolve employee and customer issues; offer constant feedback to keep everyone in sync•Manage day to day client communications regarding all current and perspective employees •Communicate with clients to understand their needs; build relations based on trust and respect •Work with clients to determine employment needs and business pain points•Manage vendor web tool and interface – Fieldglass, Wand, WorkNexus, Coupa•Participate in customer contract communication and review meetings including QBRs•Complete monthly site management and financial reporting (e.g. availability, headcount)•Resolve client complaints and prevent additional issues by improving processes •Utilize MS Excel to record and monitor account metrics for each client; analyze metrics to determine recruiting needs, client pain points, and monitor turnover•Prepare account reports as requested by clients and supervisor – MS Excel utilizing formulas, VLOOKUPs, pivot tables•Collaborate with recruiters to create formal job processes to optimize recruiting cycles•Assist recruiting with priorities and facilitate customer needs



Brian K Adams & Associates

• Case Manager

  • Feb 2012 - Jun 2015

  Case Management regarding Life Insurance applications and applicants. Working directly with Insurance Carriers, Underwriters, Financial Advisors, and clients. Case Management regarding Life Insurance applications and applicants. Working directly with Insurance Carriers, Underwriters, Financial Advisors, and clients.