Experience

National Museums Liverpool

• Museums, Historical Sites, and Zoos
• 200 - 300 Employee

• Operations Manager

  • Feb 2021 - Present

• Visitor Services & Security Manager

  • 2018 - Feb 2021

• Visitor Services Manager

  • 2015 - Feb 2021

  • Provide proactive and effective venue management through the deployment, direction and motivation of visitor services staff • Deliver the operational management of the venue so as to meet the needs of the venue, visitors and colleagues across NML/NMLT• As venue Visitor Services Manager ensure individual visibility and management at events, functions and activities which are outside of core service delivery.• Provide effective leadership in the delivery of a first class seamless and excellent visitor experience across NML’s public offer responding to events, functions and activities• To take the lead on individual projects as allocated by Senior Visitor Services Managers and via the VSMT (Visitor Services Management Team)• Ensure that all equipment and resources are used, serviced and maintained appropriately and that the required level equipment/stock is available – including the ordering, maintenance and replacement of such items/stock.• To increase the vitality and appeal of the visitor services public programme across NML, including the continued development of the Volunteer and Visitor Host roles.• Utilise the Central Events Management System (CEMS) to manage and coordinate visitor services across NML.• To exercise probity and responsibility to account for the most effective use of Visitor Services expenditure within your control, delivering value for money within the context of a sound business plan.• To communicate, demonstrate and monitor clear performance standards and objectives that maximise the contribution of staff and volunteers while maintaining a culture of learning and development.• Assist with the supervision of volunteers and work placement students, undertaking periodic appraisal and facilitating their training in association with IS staff and NML’s Volunteer Coordinator. Show less

• Assistant Visitor Services Manager

  • 2012 - 2015