Experience

KAR Global

• United States
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Senior Dealer Solutions Executive

  • Jun 2021 - Present

  • Assisted in growing the GTA market by accomplishing consecutive months hitting over 100% of sales targets• Achieved monthly sales records which have only been accomplished by a select few• Developed competitive knowledge and expertise in areas of products, industry trends, and other developments• Educated, trained and consulted with clients on best practices for using products and services• Provided exceptional customer service and responsiveness that inspired customer confidence and loyalty• Used analytical and decision-making skills to offer options and resolve problems in a variety of contexts Show less

• Dealer Solutions Executive

  • Jan 2020 - Present

  • Assisted in growing the GTA market by accomplishing consecutive months hitting over 100% of sales targets• Achieved monthly sales records which have only been accomplished by a select few• Developed competitive knowledge and expertise in areas of products, industry trends, and other developments• Educated, trained, and consulted with clients on best practices for using products and services• Provided exceptional customer service and responsiveness that inspired customer confidence and loyalty• Used analytical and decision-making skills to offer options and resolve problems in a variety of contexts Show less



OPENLANE

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Territory Sales Executive

  • Jan 2019 - Present

  • Assisted in growing the GTA market by accomplishing consecutive months hitting over 100% of sales targets • Achieved monthly sales records which have only been accomplished by a select few • Developed competitive knowledge and expertise in areas of products, industry trends, and other developments • Educated, trained, and consulted with clients on best practices for using products and services • Provided exceptional customer service and responsiveness that inspired customer confidence and loyalty • Used analytical and decision-making skills to offer options and resolve problems in a variety of contexts Show less



Audi Downtown Toronto

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Audi Brand Specialist

  • Feb 2017 - Jun 2018

  • Awarded top Audi Brand Specialist (ABS) in sales for March 2018• Maintained a high-level Customer Satisfaction Survey result of 4.91 out of 5 – representing the top 3 ABS• Achieved top Vehicle Presentation amongst all ABS• Made contributions to tailoring the sales process and understanding the intricacies of negotiation

• Delivery Specialist

  • Jul 2016 - Feb 2017

  • Managed the customer delivery experience and provided a detailed demonstration of their new or pre-owned vehicle• Top product knowledge, precise time management, detailed financial comprehension, and creative thinking were primary skillsets used to succeed in this role• Implemented new procedures for the roll, increasing efficiency, and customer satisfaction

• Administrative Receptionist

  • Mar 2015 - Jun 2016

  - Greeting and directing visitors to their destinations while answering inquiries about the brand, products & services- Answering and forwarding incoming calls on multi-line telephones- Licensing new and pre-owned vehicles for delivery- Co-ordinating dealer trades and wholesale trades- Organizing and aiding in the daily functioning of the dealership



Spot6 Management

• Toronto, Ontario, Canada

• Fashion Model

  • Mar 2013 - Mar 2016

  • Display clothing and merchandise in print and online advertisements • Promoted products and services in television commercials • Wore designers' clothing for runway fashion shows • Represented companies and brands at conventions, trade shows, and other events • Posed for photos, for print and online advertisements • Worked closely with photographers, hair and clothing stylists, makeup artists, and clients to produce the desired look • Traveled to meet and interview with potential clients • Created and maintain a portfolio of work Show less



Money Mart Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Feb 2012 - Apr 2015

  • Ensured high-Quality Assurance standards (Customer service and Global Audit) and Loss Prevention Standards are maintained, and deficiencies are addressed and remedied to ensure client satisfaction and company assets are protected. • Assisted the Store Manager in preparing, submitting, and recommending annual operating plans for the Store. • Reviewed monthly/quarterly earnings statements with Store Manager to ensure corrective action (if needed) is taken when operating targets are not being met. • Ensured all company policies and procedures are properly communicated and implemented by all staff within the branch. • Helped train, motivate, develop, and discipline staff to meet operating objectives, and facilitate future growth. • Helped maintain accountable cash controls and ensure that no compromise occurs. • Worked with the Store Manager in the collection/recovery process. • Supported the Store Manager to maintain a sufficient amount of cash while adhering to store cash limits. • Ensured that proper accounting/balancing procedures are maintained, and all reporting is completed in a timely fashion. • Ensured compliance with all government laws and regulations pertaining to the business. • Assisted in the maintenance of company security policies and ensures they are role-played with staff so there is no compromise on this section of our operations. • Provided a link between Store Manager and Store staff. • Ensured teller shift duties are completed accurately, professionally and in a timely manner. • Worked with the Store team to maintain branch appearance and cleanliness. • Helped maintain an organized filing system and ensures that all records and documents are maintained correctly and according to legal requirements. • Understudied and carry out the functions of the Store Manager in their absence. • Completed all other tasks as directed by the Store Manager. Show less



Moncton Honda

• Canada
• Automotive
• 1 - 100 Employee

• Business Development

  • Oct 2010 - Feb 2012



Money Mart Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2008 - Oct 2010

  • Provide a high level of Customer Service – consistently receiving 90% or better in the Customer Service Sequence. • Sell and receive cash for/from another staff member and record properly and enter into the Point of Sale system (fine count all monies received and given out). • Register new customers quickly and efficiently. • Promote all products and services. • Complete all product and service transactions in the Point of Sale system. • Issue Loans quickly and efficiently ensuring risk assessment strategies are utilized. • Cash checks quickly and efficiently ensuring risk assessment strategies are utilized. • Knowledge of issuing procedures for all checks and be able to offer customers alternatives and incentives to return if unable to complete the transaction. • Sell benefits of ancillary services to customers and ensure all sales are correctly recorded. • Enter customer information completely and accurately into the Point of Sale system. • Reconcile cash float at the completion of shift. • Have extensive knowledge of all safety and security procedures • Understand and implement all procedures relating to Recordable Transactions. • Prepare collection files and assist in the collection process. • Daily maintenance and upkeep of the store. • Successfully, open and close the store and complete all paperwork accurately. Show less



RBC

• Canada
• Banking
• 700 & Above Employee

• Call Center Representative

  • Mar 2007 - Feb 2008



Shoppers Drug Mart

• Canada
• Retail
• 700 & Above Employee

• Front Office Supervisor

  • Jun 2004 - Mar 2007

  • Ensured cashier/merchandising staff comply with all store policies and operating procedures • Trained cashiers/merchandisers in job functions & provided on-going guidance and instruction • Ensured all loss prevention standards are implemented, managed daily cash office inventory and cashier tracking, tracking sheets • Ensured store employees present proper image to the public (ie. clean appearance, approved uniform, name badge) • Answered inquiries regarding the location of products, rain checks, etc. • Resolved customer issues according to established guidelines (refunds, exchanges, etc.) • Promotes the CSI Survey • Ensured shelves are clean and organized with proper rotation • Ensured product displays were set up and taken down • Ensured standards of housekeeping and store image are maintained • Complied with all Health and Safety requirements: supervised employees to ensure correct work procedures were followed, communicated hazard information and control procedures, consulted employees, and provided feedback to management • Complied with loss prevention policies and all store procedures and ensured they are executed in the store • Performed other duties as required including Cashier duties when necessary • Ran the end of day for the POS system • Responsible for opening and closing the store as per key holder duties (as required) Show less