Regional Property Manager

• Mar 2021 - Present

Regional Property Manager

• Jul 2011 - Mar 2021

• Supervise implementation of the approved management plan and assume fiscal responsibility for 3 to 10 assets totaling 500 to 2,200 apartment homes.• Assure the physical appearance of the property is maintained through planned and unplanned inspections and communicating the expectation.• Establish and maintain occupancy standards at the highest level achievable while maximizing rent growth.• Provide a maximum level of service to residents, promote positive resident relations, and delegate or handle resident complaints accordingly.• Supervise the hiring, training, and motivation of on-site personnel, as well as discipline and termination when necessary.• Conduct quarterly audits of leases to make sure resident qualifications are upheld and financials to ensure data entered management software is accurate.• Maximize cash flow by reduce excessive operating costs such as fuel and utility consumption.• Reduce vacancy day loss by creating and implementing solid marketing plan and monitoring time to complete turnovers by maintenance team.• Reduce delinquent rents and bad debt loss though coaching and developing site teams.• Establish long term capital improvement programs and analyze proposals to complete these projects.• Optimize property value for future refinance or sale.• Prepare annual budgets for each asset and review and present monthly financial statements directly to property owners.• Act as liaison between Property Managers and Property Owners.

Business Manager

• Mar 2010 - Feb 2011

• Manage all aspects of a 340-unit multi-family class A lease-up.• Oversee 11 employees day-to-day; manage schedules to meet community needs and budget, hiring, termination and benefits.• Financial Reporting done weekly, monthly, and yearly. • In charge of developing, reviewing, and forecasting annual budgets to meet investor objectives and income goals. • Bid out contracted labor and administer yearly and bi-yearly contracts.• Tour senior executives, prospective investors and current owners.• Responsible for creating and implementing marketing plans to increase traffic and visibility. • Coordinate outreach marketing and creating and maintaining relationships with nearby businesses. • Ensure compliance with local, state and federal housing laws.

Property Manager

• Sep 2006 - Mar 2010

• Redevelopment and new construction project located in Southwest Washington, DC.• Oversee day to day operations of 2 towers of residential apartments during complete renovation of all 256 units and common areas.• Community planning activities including development of model apartments to appeal to desired consumer, redesign of interior floor plan layouts, building mechanical systems, elevators, amenity and outdoor areas.• Perform monthly accounting and bookkeeping duties; process rental payments, refunds, pay invoices while closely monitoring expenses.• Prepared monthly variance reports for the property investors.• Manage staff plus several contract laborers including porters, security and construction contractors.• Negotiate pricing and vendor contracts.• Responsible for development of marketing campaign including internet and print materials as well yearly marketing plans to include various outreach marketing campaigns and development of strategic relationships with preferred employers. • Increased occupancy from 14% in August 2008 to 94% by October 2009. • Create 2010 operating budget, perform monthly accounting duties and explain variance from the 2008 pro-forma and 2009 budget.• Comply with the District of Columbia rent control laws, Section-8 and work-force housing.• Tour prospective investors.• Customer service – ensure resident satisfaction and retention.