Experience

Uncommon Goods

• United States
• Retail
• 200 - 300 Employee

• Operations Generalist

  • Sep 2020 - Present

  As the Operations Generalist at Uncommon Goods, I help to build, implement, and manage functions including onboarding, staffing, scheduling, offboarding, performance management, and team member relations to create and sustain an innovative and entrepreneurial team and culture. I work closely with senior-level management and team members alike to design sustainable systems and processes. Uncommon Goods is a fast-paced, innovative, and collaborative environment. As the Operations Generalist at Uncommon Goods, I help to build, implement, and manage functions including onboarding, staffing, scheduling, offboarding, performance management, and team member relations to create and sustain an innovative and entrepreneurial team and culture. I work closely with senior-level management and team members alike to design sustainable systems and processes. Uncommon Goods is a fast-paced, innovative, and collaborative environment.



Sitters Studio

• United States
• Consumer Services
• 1 - 100 Employee

• Director of Operations

  • 2016 - 2020

  Monitor client relations by coaching staff on effective lead development strategies to increase revenue.Supervise employee productivity and alter procedures to increase workflow.Disseminate and supervise special on-going projects.Manage weekly/monthly billing practices for both companies, including follow-up on open invoices.Creation and dissemination of weekly paychecks for a staff of 60 to 100 members.Reconciliation of company finances on a bi-monthly basis or as needed.Bill payment, services research, and general office operational management to reduce costs.Event contract pitching, creation, planning, and implementation.Weekly preschool visits to assess needs, monitor curriculum, and manage teacher performance/compliance.Supervise the hiring team and the production of metrics related to changing staff needs. Show less

• Human Resources & Hiring Manager

  • 2012 - 2016

  We have created a number of training and benefits programs to help achieve our goals of art promotion and education. This includes a vibrant artist community and training programs to help artists use their talents to promote child development.Create and implement a dynamic interview schedule to assess the skills, work ethic, and cultural fit of staff members. Including babysitters and office workers for Sitters Studio and teachers for Studio Preschool.Responsible for hiring and training 100 to 180 staff members per year.Supervise and manage 2 office staff members as well as 60 to 100 off-site babysitters.Directly addressed issues with workers when they arose (including terminations) and gave praise as needed.Responsible for the production of metrics related to seasonal staffing needs.Ensure state compliance and best practices were up to date through research and company presentations.Refinement and implementation of the training of all staff members.Processing of new hire paperwork and liaising with city officials for the registration of new teachers.Scheduled and managed company-wide quarterly meetings. Show less

• Customer Relations & Special Projects

  • 2010 - 2012

  Sitters Studio is an arts-based childcare agency. We staff artists to work flexible childcare jobs not only to bring arts to children but to also help promote working artists in NYC and Chicago. We would with residential families, 4-5 star hotels, and business groups.In general, this involves direct communication with high-end clientele (families and 4 to 5-star hotels) via phone and email to pitch new business, assess needs, help create accounts, manage complex schedules, solve issues, and maintain relationships.Fielding a high volume of phone calls and emails from current clients and new business. Approximately 100 to 250 calls and emails per week depending on the season.Responsible for the organization of family-specific childcare schedules and company CRM system (originally SalesForce and Google Drive then our proprietary system called Ultraviolet). Show less



Office of Career Development, The New School University

• New York City Metropolitan Area

• Administrative Assistant

  • Aug 2008 - Jun 2010

  Responsible for the creation of a monthly career calendar distributed across campus, which included extensive internet research and outreach to organizations for career-advancing opportunities. Maintained a job and employer database available to students. Also responsible for the organization of student appointments with career counselors. Responsible for the creation of a monthly career calendar distributed across campus, which included extensive internet research and outreach to organizations for career-advancing opportunities. Maintained a job and employer database available to students. Also responsible for the organization of student appointments with career counselors.



American Medical & Life Insurance Co.

• United States
• Insurance

• Compliance & Underwriting Assistant

  • Mar 2007 - Aug 2008

  In brief, this involved managing large databases and other data resources while preparing regulatory filings for various state insurance departments. Also assisted in the actuarial analysis of over 25 insurance cases per month. In brief, this involved managing large databases and other data resources while preparing regulatory filings for various state insurance departments. Also assisted in the actuarial analysis of over 25 insurance cases per month.