Experience

ActiveCampaign

• United States
• Software Development
• 100 - 200 Employee

• Software Engineer

  • Apr 2021 - Present

  - Developed key features for ActiveCampaign’s CRM customers- Delivered revenue-critical project as a member of a tiger team alongside front end engineers from multiple teams- Rapidly transitioned into product engineering, earning promotion from level 1 to 2 in 1 year- Used customer support background to advocate for excellent user experience

• Associate Front End Engineer

  • Oct 2019 - Apr 2021

  - Built and maintained marketing pages for six different locales- Managed technical aspects of content management system alongside Security and Site Reliability Engineering Teams

• Product Marketing Specialist

  • Apr 2018 - Oct 2019

  - Developed html marketing and sales emails for 450k subscribers- Built marketing and sales automations to support the Marketing, Customer Success, and Sales Teams- Led CRM data clean up alongside Internal Services team and COO

• Customer Success Associate

  • Jun 2017 - Apr 2018

  - Led onboarding and education calls for a book of 200 clients

• Product Specialist

  • Dec 2016 - Jun 2017

  - Answered high volume of support tickets, phone calls, and chats for customers across many marketing verticals- Investigated defects and facilitated communication between customers and engineering



Backstop Solutions Group

• United States
• Financial Services
• 100 - 200 Employee

• Support Specialist

  • May 2015 - Dec 2016

  - Working closely with Relationship Management and Project Management teams to ensure client issues are handled quickly and efficiently - Assisting clients with software functionality, including both CRM and accounting modules - Troubleshooting and identifying issues that clients report and passing information along to development team - Training users on basic software functionality and building custom user manual for their organization - Presenting best practices information for Investor Relations/Marketing users at annual User Conference Show less



The Parking Spot

• United States
• Travel Arrangements
• 200 - 300 Employee

• Guest Satisfaction Assistant

  • May 2012 - May 2015

  - Manages customer service for all 34 locations through emails via the Contact Us link, LivePerson chat, and phone calls - Assists sales and operations with customer service and account issues, including reward points, billing, and discounts - Community Manager for The Parking Spot’s Facebook and Twitter accounts - Responds to complaints on Yelp and Google+ and coordinates follow up with operations - Works with web development team to upgrade website based on guest feedback - Analyzes guest feedback for corporate vice presidents Show less



Lyric Opera of Chicago

• United States
• Performing Arts
• 200 - 300 Employee

• Administrative Assistant

  • Jan 2008 - May 2012

  - Assisted Executive Assistant in maintaining General Director's schedule, including coordinating meetings with other arts organizations, high level donors, and members of Senior Staff. - Composed high volumes of personalized acknowledgment letters on behalf of the General Director to donors over $5,000. - Collected RSPS and served as artist liaison at cast parties and development events. - Compiled dress rehearsal ticket needs for over 300 artistic staff in the company and coordinated proper deliver with members of development staff. - Handled highly-sensitive information about artists and future productions. - Daily office duties included filing, screening calls, restocking supplies, creating expense reports, and preparing meeting spaces. Show less



Peggy Notebaert Nature Museum

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Visitor Services Manager

  • Jan 2006 - Dec 2007

  - Managed Visitor Services Staff on a daily basis. - Organized and led customer service training sessions for all museum staff. - Coordinated with different departments to ensure updated training and certification for Visitor Services staff. - Oversaw assigned areas of the museum, including exhibits, Gift Shop/Cafe, and school group entry. - Completed end of day attendance reports and balanced all registers. - Hosted parties in conjunction with the Special Events department, including meeting with clients, assisting them with event set up and tear down, and presenting specifically themed programming for party guests. - Daily office duties included creating and updating spreadsheets for President's office, answering phones and screening calls, employee scheduling, and creating school group itineraries. Show less