Experience

Wit.Co Creative
• United States
• Design Services
• 1 - 100 Employee
• Co-Founder

  • Jul 2021 - Present


Informed XP

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Project/Program Manager

  • Sep 2018 - Mar 2021

  Managed a variety of activities for User Experience (UX) firm focused on transforming and innovating digital solutions for companies big and small. Including developing and implementing onboarding procedures for new employees, managing projects across different industries, and maintaining team engagement during the height of Covid-19. Managed a variety of activities for User Experience (UX) firm focused on transforming and innovating digital solutions for companies big and small. Including developing and implementing onboarding procedures for new employees, managing projects across different industries, and maintaining team engagement during the height of Covid-19.



K12

• United States
• E-Learning Providers
• 700 & Above Employee

• Project Manager, Operations

  • Mar 2016 - Sep 2018

  • Managed the launch of a new student computer startup experience that involved cross departmental stakeholders as well as external vendors with on time and in budget delivery that was received with high praise from across the company. • Led the computer fulfillment optimization project between the Operations and Information Technology departments and continue to define and manage related enhancements. • Managed a team for UAT of all project releases within Operations – including defining test steps and expected results followed by conducting test cases and researching/mitigating issues discovered during testing. • Developed a project documentation effort that included scoping, timeline, risk assessment, prioritization, and updated processes to communicate to stakeholders. Show less

• Manager, Content Marketing & Social Media

  • May 2014 - Oct 2014

  • Directly managed all aspects of the Social Media team (on-site and remote), including individual and team goal setting, and day-to-day budget oversight.• Responsible for corporate social media and content marketing strategy and campaign execution. • Successfully led a cross-departmental social media steering committee resulting in coordination of social media activities, communication of best practices, and collaboration throughout the company.

• Project Manager, Marketing

  • Jul 2012 - May 2014

  • Managed creative and technical projects and their execution to ensure on-time delivery for multiple teams and several media types including online, social, email, print, video, TV and radio.• Defined requirements for and led the organization-wide adoption of a new project management system that aligned the agile methodology. Was also responsible for training the department on the newly adopted processes.• Led the effort to align the execution of social media and content marketing projects with new project management procedures and overall marketing goals.• Led multiple projects within the transition of the company blog from legacy site to the newly branded content marketing site on the WordPress platform. Show less

• Manager, Operations

  • Aug 2010 - Jul 2012

  • Managed and implemented updated content to operational website on the Drupal platform which provides training materials for K12 school administrators and internal employees.• Created and maintained instructional material distributed company-wide for the implementation of new expense reporting database (iExpense) while managing and responding to help inquiries.• Managed the implementation of the new phone tree for the corporate and customer support lines. This enabled support for an increasing number of customers which required cross-departmental planning and execution.• Managed the relationship with third party educational platform providers while administering school and corporate level accounts.• Researched and resolved student and teacher escalations on third party platforms and managed the creation of school terms and virtual classrooms.• Organized and led weekly cross-team meetings in order to bridge the gap in communication across departments. Show less



Capital Group, American Funds

• Senior Retirement Account Representative

  • May 2007 - Jul 2010

  • Established and maintained retirement accounts, including IRA, Roth IRA, 403(b), etc. Maintenance of accounts included contributions, distributions, conversions, rollovers, and more. • Ensured all transactions met current IRS regulations. • Liaison between financial advisers, shareholders, and employers and their accounts through multiple forms of communication, most often by telephone. • Acted as mentor and resource for colleagues through the company's quality assurance program. • As a trainer and workshop facilitator, developed and prepared training material for new and experienced employees. • Supervised department workflow by managing incoming work and disseminating to available associates for processing. Communicated with other departments to ensure efficient and correct workflow. • Proposed and implemented new ways to increase productivity and efficiency throughout the department. • Part of a team to boost department morale through the FISH! philosophy by facilitating workshops and organizing events. Show less