Experience

CoachDiversity Institute

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Chief of Staff

  • Nov 2022 - Present

  Serves as the key partner in developing business operational strategy and people operational strategy with the President. Provides executive project management to oversee initiatives that involve cross-functional department collaboration and resources allocation. Develops strategies to meet or exceed organizational and department performance goals and objectives by driving streamlined operational setup for maximizing programmatic revenue. Provides day-to-day leadership and management that mirrors the mission and core values of the company and builds a sustainable company. Developed the HR program and works to provide stakeholders with relational contracts that are comprehensive and in alignment with our culture and mission.



Five Flavors Herbs, Inc.

• United States
• Alternative Medicine
• 1 - 100 Employee

• Director Of Operations & HR

  • 2018 - 2022

  In my current role, by guiding communication processes and administrative systems, building the HR Department from the ground up, and implementing supervisory hierarchy and systemization, I create and establish the company's department structure. For the CEO and CFO, I create, update, and simplify companywide schedules and weekly development plans. While staging our top tier customer CRM gathering and enhancing standard practices for other staff, I help manage our manufacturing schedule to inform great communication to customers, clients, and community stakeholders. I am involved in the strategy for content of the corporate newsletter as well as B2B communications. I provide a significant contribution to the marketing team's creation of audience cards and the definition of the scope of services. • Surpassed and exceeded corporate expectations and requirements by devising and implementing strategic B2B and B2C communication frameworks. • Secured confidential communication networks in accordance with HIPPA regulations and guidelines, as well as taught staff on correct private communication and surveillance at various levels of engagement, such as telehealth services, patient profiles, and manufacturing non-disclosure agreements. • Discovered and interacted with Oakland and other US allies through social media and in-person events in order to respond to political environment problems or to protect beliefs via intersection of activism and medicine. • Accomplished successful leadership of cross-departmental partnerships by utilizing project management systems and systematizing project operations for a heterogeneous workforce. In 2019 I spearheaded the launch of a new ordering software, which has had a high success rate of increasing sales and expanding our scope of offerings in less than a years time. I outlined and contributed to the success of scaling the business from 10 employees in one location to 22 employees in in four locations over 18 months.



FemmeScience Herbals

• Oakland, California

• Founder & Lead Practitioner

  • 2014 - 2018

  In my former role, I offered great executive leadership to help the startup's workflow and profitability. I built Standard Operating Procedures (SOPs) for manufacturing and order fulfillment in order to outsource labor tracking efforts by documenting procedures and template creation. To promote employee happiness and retention, I devised and managed the implementation of two yearly strategic planning workshops for staff members. By employing strong communication skills, I managed team calendars across many cities, assuring alignment of production, marketing, and sales employees. • Expanded private practice to an LLC by recruiting three more workers and broadening the scope of the firm from clinical practitioner to manufacturing. • Streamlined processes and improved consistency by defining and implementing manufacturing SOPs.



Howard Brown Health

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Program Project Manager: Broadway Youth Center

  • 2010 - 2013

  During this experience, I organized daily programming for up to 30 young people as a Program Design Specialist for a transitory youth community. While adhering to corporate objectives, I strategized, executed, and managed program efforts. For evaluation and improvement, I created program assessment methodologies. • Designed and built monthly Community Meeting, Community Programming Fund, and Youth-Led Program Starter Kit for the Broadway Youth Center Drop-In Programs. • Co-developed Peer Advocate Project: planned curriculum hosted weekly workshops, and created documentation process.



Nonstop Liberal Arts Institute

• Yellow Springs, Ohio, United States

• Operations Manager

  • 2008 - 2010

  While serving as an Operations Manager, on a campus of over 400 people, I planned and supervised four-week-long conferences on topics selected by students, professors, and staff. I worked as a Human Resources Generalist, which included producing paychecks, keeping track of employee documentation, and overseeing onboarding and offboarding. In collaboration with professors and the Board of Trustees, I facilitated strategic planning sessions. • Facilitated new student recruiting efforts for the institute and created specific planning frameworks for moving students from Nonstop to College at time of reopening; 18-month campaign spearheaded by faculty in response to school's 1-year closure.