Meghan Craig, DES

Product Specialist at Cadmium
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish -

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Nathan Olynyk

Meghan and I had several classes together and served on Salisbury University's Appropriation Board. She is a diligent worker with a varied skill set that strives for perfection.

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Credentials

  • Digital Event Strategist
    PCMA
    Jun, 2021
    - Nov, 2024
  • Apple Certified Associate - Mac Integration 10.8
    Apple
    Jan, 2013
    - Nov, 2024

Experience

  • Cadmium
    • United States
    • Software Development
    • 100 - 200 Employee
    • Product Specialist
      • Oct 2019 - Present

      Works with clients to configure software in the most efficient manner to register exhibitors and sponsors for a show, gather their company details and payments Adds development requests for features requested by clients Adds development requests for issues and tests resolutions to ensure quality control Hosts spontaneous calls with clients from tickets as necessary to ensure understanding of software Assists Project Managers on calls with clients Keeps detailed notes on calls with clients and records them to tickets Show less

  • Qnectus
    • Information Technology & Services
    • 1 - 100 Employee
    • Service Delivery Manager
      • Aug 2015 - Oct 2019

      Manage help desk operations and ensure resources are performing efficiently and effectivelyActs as client liaison when there are any service issuesGathers and analyzes call center metricsOversees Project Management tasks with supervisorsSchedule appropriate engineers onsite for various installations, projects, and troubleshootingEnsure tickets are handled accurately and in a timely manner by the support deskBuild out and maintain client information in CRM softwareAssist in the project delivery process Show less

    • Desktop Technician
      • Aug 2012 - Oct 2019

      Assists clients with cloud desktops on Windows PCs, Macs, iPhones, Android phones, iPads and thin clientsTroubleshoots issues with office phone hardware and SIP softwareHelps manage client virtual infrastructure for maximum performanceManages group policy in both Windows and Citrix environmentPerforms software updates on servers for customers as neededTroubleshoots network connections for printers and installs printers on virtual machines as needed

  • CAI
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Service Desk Analyst
      • Jul 2011 - Aug 2012

      Managed several client accounts and provided desktop support for each via phone and email. Resolved questions and tickets thoroughly and in a timely fashion. Followed up with user's to ensure problems are resolved. Managed several client accounts and provided desktop support for each via phone and email. Resolved questions and tickets thoroughly and in a timely fashion. Followed up with user's to ensure problems are resolved.

  • Salisbury University
    • Higher Education
    • 700 & Above Employee
    • Information Technology: IT Helpdesk Consultant
      • Jan 2010 - May 2011

      Answer customer calls with a positive attitude and log tasks into a database.Assist walk-in traffic to the Help Desk.

    • Appropriations Board Member
      • Sep 2008 - May 2010

      Manage accounts for campus clubs in Excel spreadsheet.Determine amounts to be distributed for various club activities.

  • Highborne Cafe
    • Cashier/Waitress
      • May 2009 - Aug 2009

      Greeted and served customers quickly and amiably. Greeted and served customers quickly and amiably.

  • Alliant Techsystems
    • Summer and Winter Intern
      • Jun 2008 - Jan 2009

      Organized paper files to be scanned into a computer and kept electronically. Helped identify locations of certain information on a website for an audit. Organized paper files to be scanned into a computer and kept electronically. Helped identify locations of certain information on a website for an audit.

  • Wawa
    • Cashier/Food Service
      • Mar 2007 - May 2008

      Stocked merchandise and checked customers out efficiently. Stocked merchandise and checked customers out efficiently.

Education

  • Perdue School of Business
    Bachelor of Science (B.S.), Information Systems
    2009 - 2011
  • Salisbury University Spring 2011
    Bachelor of Science, Information Systems/Business Administration
    2007 - 2011
  • North East High School 2003
    High school Diploma, General Studies
    2003 - 2007

Community

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