Experience

Private In Home Care

• 100 - 200 Employee

• Healthcare Assistant

  • Oct 2022 - Present



YOUR PET MEDICINE COMPARE LTD

• United Kingdom
• Veterinary Services

• Customer Service Representative

  • May 2021 - Sep 2022

  Inform customers of the full range of available products whilst building rapport and providing excellent customer service. Responsibilities include: - Strong organisational skills ensure orders are received, processed, and dispatched in a timely manner. This requires consistent cross team communication with internal stock management to ensure orders can be fulfilled and expectations met. - Creative and technical skills aid in the production and distribution of marketing materials which help drive new sales. Materials include leaflets, information sheets, posters, point of sale marketing materials. Technology platform used is Mailchimp. - Detail-oriented skills ensure customer orders, invoices and dispatches are processed correctly and products are labelled accordingly. - Professionally and empathetically support customers through any issues that may arise to ensure customer satisfaction and sustain strong relationships. Handling support calls and ensuring follow-ups are carried out until the matter is the resolved and the customer is satisfied with the outcome. Show less



Eyrefield Manor Nursing Home

• Greystones, County Wicklow, Ireland

• Healthcare Assistant

  • Jul 2020 - Apr 2021

  1 year working as a Healthcare Assistant observing, monitoring, and recording the condition of Service users. Assisting in all daily living requirements by providing personal care, including infection prevention and control, meals, personal hygiene and the overall comfort and safety of the Service user. Communicating with family members and the multi-disciplinary team to achieve the highest standard of care, and ensure daily records are complete and accurate at all times. This role recognised my natural caring and friendly personality traits and allowed me to build strong relationships. Show less



PADI

• United States
• Spectator Sports
• 700 & Above Employee

• Padi Open Water Scuba Instructor

  • Mar 2018 - Oct 2019

  Trained and certified PADI scuba Instructor trained and operaed in Malaysia. Trained and certified first aid responder. Offering scuba diving experiences to adults and children. Responsible for the health and safety of divers whilst adapting to different cultures and adhering to strict policies and procedures. Trained and certified PADI scuba Instructor trained and operaed in Malaysia. Trained and certified first aid responder. Offering scuba diving experiences to adults and children. Responsible for the health and safety of divers whilst adapting to different cultures and adhering to strict policies and procedures.



YOUR PET MEDICINE COMPARE LTD

• United Kingdom
• Veterinary Services

• Customer Service Representative

  • Aug 2016 - Sep 2017



Little Vista

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2014 - Jun 2016

  Little Vista is a digital solution which removes paperwork from the Childcare Sector. Worked collaboratively as part of a team to achieve customer service goals. Competent negotiation skills helped drive sales and support business growth. Delivered on-line demonstrations of the product to potential customers, alongside providing on-line interactive training sessions to new customers. Little Vista is a digital solution which removes paperwork from the Childcare Sector. Worked collaboratively as part of a team to achieve customer service goals. Competent negotiation skills helped drive sales and support business growth. Delivered on-line demonstrations of the product to potential customers, alongside providing on-line interactive training sessions to new customers.



LloydsPharmacy

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Customer Assistant

  • Sep 2013 - Feb 2014



IMS MAXIMS

• Ireland
• Software Development
• 1 - 100 Employee

• Personal Assistant / Receptionist

  • Feb 2008 - Aug 2010

  Managed front of house reception duties, such as greeting internal colleague and external clients with respect and confidence. Managed busy switchboard ensuring calls were directed to the correct recipient. Typed up meeting minutes for audit retention purposes. Managed annual leave tracker to ensure business was not disrupted by concurrent annual leave. Administrative duties included filing sensitive documents securely, and regularly preparing and distributing documents for use at Board meetings. Being personal assistant to the CEO of the company required diary management and organisation of travel and accommodation. Show less