Experience

Ross Video

• Canada
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Senior Asset Specialist

  • Nov 2022 - Present

• Asset Specialist

  • Oct 2019 - Oct 2022

  Manage assets ensuring data integrity and consistency between systems.Provide support to sales teams, product marketing, and tech support with regards to customer assets.Create and update process documents related to Salesforce.

• Software License Administrator

  • Apr 2018 - Sep 2019



Protus IP Solutions

• Ottawa, Canada Area

• Client Services Coordinator (Major Accounts)

  • May 2009 - Jan 2012

  • Provided online product orientation to accelerate account onboarding • Acted as primary support contact for large strategic clients • Account Management Specialist ensuring that all service implementation adhered to all contracted service level agreements • Organized regular client contact sessions to ensure customer success and advocate on their behalf to the technical organization to relieve their pain points • Documented best team practices for managing accounts – including specific details for each customer account • Supported a team of 50 sales and marketing colleagues as a Salesforce administrator. • Created a Sales Team Scorecard to track weekly sales numbers for all web and corporate sales teams • Implemented a platform migration project tracking system to ensure strategic clients were moved over to the revised software platform in a timely manner • Developed training materials for updated sales processes and presented them to the sales and marketing teams Show less



Mxi Technologies

• Ottawa, Canada Area

• Sales and Marketing Administrator

  • Jun 2008 - May 2009

  • Worked with prospective customers to answer questions, outline the benefits of the products and prepared Request for Information (RFI) and Request for Proposal (RFP) documentation • Assisted the sales team by performing research and support for client sales proposals • Performed competitive analysis market research • Organized the Maintenix User Group Conference attended by representatives of over 80 client organizations over 3 full days of presentations and learning sessions • Coordinated external conference arrangements from booth placement to meeting schedules and collateral shipments across the sales and marketing organizations Show less



Pip Animation

• Ottawa, Canada Area

• Animator

  • Apr 2005 - May 2008

  Created Flash based animation based on storyboard for television series Created Flash based animation based on storyboard for television series