Experience

Macy's

• Retail Apparel and Fashion
• 700 & Above Employee

• Customer Experience Manager - Cosmetics

  • May 2021 - Present



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Retail Manager

  • 2018 - May 2021

  -Manage the day to day retail operations and team management responsibilities to drive, meet and exceed business growth-Develop and implement innovative client outreach programs, processes, and virtual selling strategies during COVID-19 pandemic, earning recognition North Central Market.-Cultivate relationships with managers, brand representatives, and clientele, successfully exceeding 9% growth goal driving 19.8% in increased annual revenue.-Prepare weekly and monthly P&L recaps for location generating monthly revenue, delivering KPI reports directly to FESM, Senior VP, and Retail Partners.-Create content for regional training and facilitation of content-Lead visual merchandising planograms for 13K permanent SKUs and up to 2K seasonal SKUs.-Coordinate scheduling for staff and manage monthly freelance artist payroll budget and scheduling.-Conduct interviews, hire/on-board new employees, and manage a team, delivering training on topics including product knowledge and relationship building.-Process 6 weekly purchase orders (PO) and manage physical inventory through incoming and outgoing shipments, coordinating all aspects of receiving, handling, and organizing. Manager – Free Standing Store - Oakbrook | 2013 to 2017-Assist in all back of house operations, PO invoice and inventory management, cash ordering and safe handling responsibilities. -Assist in scheduling process for all sales staff.-On-board and mentor new staff in front of house setting.-Event Support Member, coordinate events including two Chicago-based MAC industry events with 150 artists and 1800+ clients.-Delivered excellent customer service and performed technique tutorials, services, and private one-on-one hands-on lessons, successfully closing 900 transactions per week.-Drive positive client relationships and concerns on sales floor in real time.



Anastasia Beverly Hills

• United States
• Personal Care Product Manufacturing
• 300 - 400 Employee

• Regional Account Coordinator

  • 2016 - 2017

  -People-Centric Relationship Manager/Trainer within ULTA, Macy's, Sephora and Nordstrom channels-Improved store process and sales by 15% through successful retailer relationships, inventory demand and forecasting.-Drove sales within Chicago and Wisconsin markets, managing relationships with Sephora, Macy’s, Nordstrom, and Ulta retailers across 13 locations.-Achieved total sales goal of $11M in niche market beauty traveling to retail locations and training artists.-Maintained a high level of brand image, quality, and product exposure at retailers including largest location Sephora Oakbrook worth $400K in revenue.-Hired, trained, and scheduled freelance staff to support brand in retailers, delivering training on application, service, and skill as well as each retailer’s guest protocol and compliance.-Collaborated with retailers to plan and support client-focused training and product launch events in-store, hosting Nordstrom Michigan Avenue Trend Show and Anniversary Sale each with 100+ client bookings per day.



MAC Cosmetics

• Personal Care Product Manufacturing
• 700 & Above Employee

• Manager - Makeup Artist

  • Feb 2011 - Nov 2016

  -Assist in all back of house operations, PO invoice and inventory management, cash ordering and safe handling responsibilities. -Assist in scheduling process for all sales staff.-On-board and mentor new staff in front of house setting.-Event Support Member, coordinate events including two Chicago-based MAC industry events with 150 artists and 1800+ clients.-Delivered excellent customer service and performed technique tutorials, services, and private one-on-one hands-on lessons, successfully closing 900 transactions per week.-Drive positive client relationships and concerns on sales floor in real time.



Spa Bleu

• United States
• Retail
• 1 - 100 Employee

• Senior Color Trainer

  • Dec 2005 - Nov 2007



Anabella Salon - Aveda Lifestyle Salons

• Senior Stylist

  • May 2001 - Dec 2005