Experience

Silk and Sonder

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Customer Care Specialist

  • Oct 2021 - Present

  -Maintained a 24 hr SLA through Gorgias email/ chat for a client base of over 30,000 members -Regularly pulled data to assess trends and create relevant macros/tags within Gorgias -Managed a social community of over 12,000 users to create a safe, welcoming environment -Oversaw management of virtual events hosted by a team of eight employees by utilizing Eventbrite, zoom, and G Suite - Oversaw the project management for physical product launches and quality assurance. -Maintained a 24 hr SLA through Gorgias email/ chat for a client base of over 30,000 members -Regularly pulled data to assess trends and create relevant macros/tags within Gorgias -Managed a social community of over 12,000 users to create a safe, welcoming environment -Oversaw management of virtual events hosted by a team of eight employees by utilizing Eventbrite, zoom, and G Suite - Oversaw the project management for physical product launches and quality assurance.



Revolucion Coffee + Juice

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Assistant General Manager

  • Jul 2021 - Oct 2021

  - Assist the General manager to ensure that day to day business operations run smoothly.- Recruit, hire, and train new employees - Generate weekly schedules and monitor Labor costs for staffing adjustments - Order perishables and dry supplies on a weekly basis - Inventory management

• Retail Merchandising Manager

  • Oct 2019 - Oct 2021

  - Develop and execute merchandising operations to maximize volume and profit goals - Identify new suppliers and products that reflect customer preferences and drive sales - Curate retail offerings - Manage and track inventory- Utilize customer insights and trends, buying patterns, sales and inventory metrics to efficiently plan

• Managing Barista Trainer

  • Aug 2018 - Oct 2019



ProScribe

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Medical Scribe

  • Jul 2017 - Dec 2019