Head of HR

• Nov 2022 - Present

Chief People Officer

• Oct 2020 - Present

Chief Happiness Officer

• Oct 2020 - Present

Personal Blogger / Chocolatier

• 2018 - Oct 2020

Follow for some not so bad pictures of food(especially the homemade chocolates made by Mrs Mousse herself), places and some beautiful faces. Don't forget to read the content. Follow for some not so bad pictures of food(especially the homemade chocolates made by Mrs Mousse herself), places and some beautiful faces. Don't forget to read the content.

Business Development Consultant

• Jan 2017 - Oct 2020

http://www.studiomarigold.com http://www.studiomarigold.com

Transition (Learning And Development - Soft Skills, Language & Behavioural Trainer )

• Jun 2014 - Jan 2017

Responsible to meet business milestones through account management, training, readiness, transitioning accounts, auditing and analytics of data, campaigns, driving engagements, building customer showcase, enabling accountsAchievements• Successfully transitioned the largest account in IBM with more than 300 FTE’s• Wall of fame – was awarded the best performer of the quarter 2015, IBM, Hyderabad, India• Successfully hired, trained and transitioned WPP (one of the largest client with IBM) with a hiring populationof 200.• Received 2 awards of recognition, as recommended by the client for improvement of the team’s overallcommunication scores and reduction in to defects.Account Management and Hiring• Part of the core team responsible for transitioning accounts, which includes setting up of VMP for trainers, Training the trainers in the communication process and parameters, trained quality coaches on procedures and SLA’s of large accounts of 300 plus FTE’s.• Collaborated and closely Participated with the quality team in calibrations to ensure consistent scoring & feedback delivery approach.• Keep the representatives updated on new process changes/updates, improvement initiatives.• Plan & run campaigns to drive awareness/improvements on compliance, communication & process• Create educational mailers and collaterals• Hiring - Conducted the V&A round which is the second around of interview.Monitoring, Analysis and Coaching• Monitoring calls on communication, soft skills, process & adherence to compliance parameters.• Provide coaching & feedback to enhance agent performance• Analyzing audit data, compliance, communication & process related data. Prepare & implement actionplans.• Analyzing the coaching / training needs of the agents & support them in delivery.• Conduct compliance, communication & process awareness sessions for new hires.• Develop action plans and report out the improvement process in business reviews

Sr.Programme & Coordination manager

• Oct 2011 - May 2014

• Widening the horizons within which the board determines strategy by bringingwider experience, the external view or perhaps special skills or contacts.• Assisting the Chairman in monitoring management performance, setting levelsof executive and senior management remuneration and advising on board andmanagement structure; the non-executive may be a member of theRemuneration or Nomination Committees of the board.• Ensuring that adequate financial and other information is presented both to theboard and externally and providing an independent view to protect the interestsof the company when potential conflicts of interest arise with the personalinterests of executive directors; the non-executive may be a member of the AuditCommittee of the Board.• Reviewing the company’s annual accounts before they are presented to theboard for approval.• Determining whether the annual accounts give a true and fair view of the stateof affairs of the company for the period and of the profit and loss of thecompany for the period.• Determining whether the company and its subsidiaries have kept proper booksof account for the period.• Reviewing the directors’ compliance statement and determining whether it is fairand reasonable and is based on due and careful enquiry.• Recommending to the board of directors whether or not to approve thecompliance statement and the annual accounts.• Recommending to the shareholders an auditor for appointment as thecompany’s auditor.• Monitoring the performance and quality of the auditor’s work and the auditor’sindependence from the company.• Ensuring that the arrangements made and the resources available for internalaudits are suitable, in the committees opinion.• Including in the directors’ report a report on the committees activities for theyear.• Performing any other functions relating to the company’s audit and financialmanagement that are delegated to it by the directors.

Business development Manager

• Oct 2008 - Nov 2009

� Manage accounts and meet or exceed targets relating to revenue growth, activities, profit margin, mix of products and services sales, customer retention and customer acquisition.� Adhere to all quality standards and processes, for the acquisition of customers, opportunities and submission of tender and contract documents.� Bid management processing and manage order levels maintaining the CRM database� Provide regular feedback to senior management about marketplace and competitor activity� Develop effective working relationships with customers through regular meetings and identify and obtain further sales and business development opportunities� Work with and Group marketing to develop marketing campaigns to support Sales Strategy. Generate new business and raise awareness of other company products.� Identify requirements for new products & services to anticipate and potentially lead the market.� Apply Company wide project management standards in preparing bids and contracts, responding to customer needs and managing the sales process from opportunity identification to customer sign off. � Undertake regular project reviews with all involved in these processes to ensure transfer of knowledge

Cabin Crew

• Mar 2007 - Aug 2008

Attending a pre-flight briefing, during which air cabin crew are assigned their working positions for the upcoming flight (crew are also informed of flight details, the schedule and if there are passengers with any special requirements, such as diabetic passengers, passengers in wheelchairs or the number of infants on board); Carrying out pre-flight duties, including checking the safety equipment, ensuring the aircraft is clean and tidy, ensuring that information in the seat pockets is up to date and that all meals and stock are on board; Welcoming passengers on board and directing them to their seats; Informing passengers of the aircraft safety procedures and ensuring that all hand luggage is securely stored away; Checking all passenger seat belts and galleys are secure prior to rake-off; Making announcements on behalf of the pilot and answering passenger questions during the flight; Serving meals and refreshments to passengers; Selling duty-free goods and advising passengers of any allowance restrictions in force at their destination; Reassuring passengers and ensuring that they follow safety procedures correctly in emergency situations; Giving first aid to passengers where necessary; Ensuring passengers disembark safely at the end of a flight and checking that there is no luggage left in the overhead lockers; Completing paperwork, including writing a flight report.