Experience

Reis Informatica

• Information Technology & Services
• 1 - 100 Employee

• Information Technology Help Desk Analyst

  • Aug 2023 - Present

  Serve as the primary help desk technician, handling incoming calls, emails and tickets from clients | Prioritizing incoming tickets based on severity, impact, and urgency | Providing step-to-step guidance and instructions to clients | Investigate and troubleshoot complex issues related to Windows Server, O365, Azure, Active Directory, Networking, Firewall Management, VMware, and other IT infrastructure components | Utilize remote access tools to provide remote assistance and resolve technical problems | Escalate tickets to higher level technicians or external vendors when necessary, ensuring approriate support is provided | Collaborate with team members to share knowledge, troubleshoot challenging issues, and improve overall service delivery | Maintain accurate and detailed records of client interactions, actions taken, and resolutions provided in ticketing system | Proactively identify recurring issues and provide recommendations for process improvements and knowledge base articles Show less



Stemmler Meats

• Canada
• Meat Products Manufacturing
• 1 - 100 Employee

• System Administrator

  • Aug 2022 - Aug 2023

  Manage internal business systems and ensure data entered in each system is accurate | Using ERP System | Installing and configuring software, hardware & networks | Monitoring system performance and troubleshooting issues | Experience with databases, networks (LAN, WAN) | Experience in using the Ticketing tool ServiceNow & Genesis (ESHA cloud services) | Develop new PLUs and NFT labels | Maintain existing PLUs and NFT labels ensuring they are accurate and formatted consistently | Ensure label design meets labeling regulations | Complete weekly inventories and enter purchase orders | Analyze our current customer base and make recommendations based on customer needs | Perform any other duties as assigned Show less



Dec6 Consulting Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Consultant

  • Dec 2021 - Aug 2023

  Identifying new business opportunities | Design and develop strategic development plans | Conduct complex analysis in order to find new market opportunities | Merchandises account activities. Identifying new business opportunities | Design and develop strategic development plans | Conduct complex analysis in order to find new market opportunities | Merchandises account activities.



Arise Virtual Solutions Inc.

• Customer Service Representative

  • Apr 2021 - Sep 2021

  Responsible for handling all inbound and outbound calls from and to customers | Collect and manage information with data entry, investigation, and resolution for incoming problems | Product knowledge with strong analytical and organisation skills. Responsible for handling all inbound and outbound calls from and to customers | Collect and manage information with data entry, investigation, and resolution for incoming problems | Product knowledge with strong analytical and organisation skills.



Amazon

• Bangladesh
• Advertising Services
• 1 - 100 Employee

• Warehouse Associate

  • Jan 2021 - Apr 2021

  Manage day-to-day loading and unloading of freight throughout the warehouse utilise propane-powered forklifts and digital freight scanners | Organise loading/unloading equipment expediting freight movements using PIT machines. Manage day-to-day loading and unloading of freight throughout the warehouse utilise propane-powered forklifts and digital freight scanners | Organise loading/unloading equipment expediting freight movements using PIT machines.



Asda

• Retail
• 700 & Above Employee

• Inventory Control Analyst

  • May 2017 - Oct 2019

  Leading a team of 5 people ensuring the tasks were done in a time efficient manner | Monitored and maintained stock levels operating standard operating procedures |Making reports for next shifts availability of workplace duties | Handled technical issues with the system with supply chain management | Cycle counts the stock availability, along with shipped and receiving products in the store | Followed correct processes and procedures by ensuring the best customers service to all the customers | Handled cash transactions at the till (counters) service. Show less



Larchfield House

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Healthcare Assistant

  • Feb 2015 - Feb 2016

  Helped patients with personal care and hygiene | Use of communication and interpersonal skills considering the best interests in patients | Joined leisure activities with providing a friendly environment for the patients. Helped patients with personal care and hygiene | Use of communication and interpersonal skills considering the best interests in patients | Joined leisure activities with providing a friendly environment for the patients.