Experience

ibibo Group

• Product Trainer, Knowledge Management, Content Creation & Harvesting

  • Jan 2019 - Present

• Product Trainer, Content Creation & Management

  • Jan 2019 - Jan 2019



Accenture

• Transaction Processing Analyst

  • Jan 2017 - Apr 2018

  • RCA to identify client concerns, comprehend, and provide resolution path for closure. Ratio of complex case studies/calls in a day is 20-30% • Review transactions to identify opportunity areas at product, system and agent level • Ensure expense reports and corporate invoices are processed within the SLA • Pre-payment and post-payment audits• Research & resolve expense reports/invoice discrepancies within the prescribed TAT• Analyse overdue expense reports queries in… • RCA to identify client concerns, comprehend, and provide resolution path for closure. Ratio of complex case studies/calls in a day is 20-30% • Review transactions to identify opportunity areas at product, system and agent level • Ensure expense reports and corporate invoices are processed within the SLA • Pre-payment and post-payment audits• Research & resolve expense reports/invoice discrepancies within the prescribed TAT• Analyse overdue expense reports queries in Concur application to be paid by Bank of America • Vendor Management, setting up profiles in Concur and PeopleSoft• Collaborated with payables, banking, vendor and audit teams for query resolution and periodic payments• Performed monthly audits with JP Morgan Chase Bank and Bank of America service delivery team• Account reconciliation with ERS- Evaluated Receipt Statement• Hands-on experience on applications like- PeopleSoft, Concur, J.P Morgan Payment Net & GRAM (Bank of America)• Handled North America, South America, UK. India and Dubai market. Properties: Starwood Hotels  INC. Hotels  Gaylord Hotels  Westin Hotels  Sheraton Hotels  Ritz Carlton Hotels  Spring Hill Hotels Show more Show less



Sopra Steria

• Process Associate

  • Aug 2014 - Aug 2015

  • Validate invoices and purchase orders to identify and resolve the discrepancies• Process overdue invoices and purchase orders to be paid by National Health Services - UK• Handling confidential information of clients & suppliers under Data Protection Act • Managed voice and non-voice campaigns to resolve issues with invoices/purchase orders on vendor interface• Raised insurance claims for clients with special needs