Experience

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  Enstoa

  • Denver, Colorado, United States

  • Instructional Designer

    • May 2022 - Mar 2024
    • Denver, Colorado, United States

    ➥ Applied adult learning theory to create role-based onboarding programs to reduce time to productivity for employees located globallyo Collaborated with leadership, stakeholders, and subject matter experts to identify strategic business priorities and determine learning objectiveso Coordinated with eLearning developers, instructional designers, trainers, LMS administrator and external vendorso Each program consisted of custom eLearning courses, LinkedIn learning courses, task-based simulations, virtual instructor-led courses, business skills workshops, learner guides, facilitator guides, assessments, and real-world exerciseso Developed assessment tools to measure training effectiveness and ensure content is current with technological advancementso The learning programs reduced onboarding time by three months➥ Proposed and developed a plan for a series of three business skills workshops to enhance customer interactions o Applied the ADDIE model to design the workshops including performing a needs assessment, identifying business goals, creating learning objectives, researching topics, collaborating with SMEs, and creating workshop materials such as presentation decks, handouts, activities, and facilitator guides.o Following the launch of the Effective Customer Communications workshop; the company observed a notable decrease in customer complaints, and initial customer contact to issue resolution was reduced by 1.5 days➥ Conceptualized an internal podcast to enhance employee engagement across a global fully remote company; developed a comprehensive proposal and subsequently presented the concept to the CEO for final approvalo Responsible for writing, scripting, recording, and editing each episode successfully produced content that featured over a dozen employees, each sharing expertise and role within the companyo Impact of the podcast significantly increased the visibility and influence of featured employees within the company.

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  Managed Business Solutions

  • Denver, Colorado, United States

  • Instructional Designer & Elearning Specialist (Contract) to U.S. Fish and Wildlife Service (USFWS)

    • Mar 2020 - Jun 2023
    • Denver, Colorado, United States

    ➥ Orchestrated the development and execution of comprehensive ADA and Section 508-compliant training programs; initiative included instructor-led training sessions, eLearning packages, job aids, and an instructional workbook, all tailored to facilitate organizational change➥ Expertise included scripting, voiceover provision, and creation of closed captions to enhance accessibility/engagement➥ Crafted detailed storyboards and applied contemporary adult learning theories to ensure the effectiveness of the training design and delivery; methodologies were pivotal in meeting the diverse learning needs of adult learners➥ Managed the publication of SCORM-compliant content and oversaw the Learning Management System (LMS), ensuring seamless content delivery and tracking➥ Designed and developed a multipart eLearning series to highlight the significant impacts of the WSFR initiatives, demonstrating a profound understanding of content strategy and project management

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  MYR Group

  • Henderson, CO

  • Instructional Designer and Trainer

    • Jan 2019 - Mar 2020
    • Henderson, CO

    ➥ Utilized Adobe Captivate to design and construct engaging eLearning packages, effectively defining course structures, content, and delivery methods to optimize learner engagement and retention➥ Developed a structured instructor-led software training program, focusing on delivering high-impact, practical training experiences; led training events, demonstrating a strong capability in engaging participants and facilitating interactive, educational sessions both in-person and online

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  Bernard Nickels & Associates

  • Greater Denver Area

  • Design Manager, Learning & Development (Contract)

    • Apr 2018 - Aug 2018
    • Greater Denver Area

    ➥ Collaborated with a cross-functional team to develop a comprehensive training program that encompasses instructor-led classroom learning, web-based and virtual classroom training, performance support, and workplace learning; created a holistic learning experience which adapts to various learning preferences and logistical requirements➥ Monitored and managed project progress, adhering strictly to timelines and budget constraints, ensuring the training program was delivered on schedule and within the allocated resources

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  Staples Contract & Commercial

  • Aurora Colorado

  • Learning and Development Coach

    • 2017 - 2018
    • Aurora Colorado

    ➥ Observed a lack of success among outbound technical sales employees, a review indicated that the shortfall was primarily due to inadequate training on product knowledge; addressed by initiating a comprehensive needs analysis involving interviews with the sales team to assess product knowledge, discussions with each sales manager about individual training methods, and consultations with the sales director to align with his expectations for product trainingo Based on the insights gained, designed a technology-specific training plan for all new technology salesrepresentatives, presented the findings and the proposed plan to my direct manager, the technology sales director, the VP of technical sales, and the director of learning and development, the plan was formally endorsedo Led the implementation of the training program, which was structured around adult learning principles and placed into manageable segments to enhance learning retention and application; approach significantly bolstered the employees understanding of the extensive product lineo Direct result of the training enhancements, the team recorded a 50% increase in sales within the first month after attending the product training program, demonstrating the effectiveness of the targeted educational strategies and the importance of comprehensive product knowledge

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  Staples Contract and Commercial

  • Greater Denver Area

  • Strategic Account Leader Health Care

    • 2014 - 2017
    • Greater Denver Area

    Managed accounts, bult decks and lead quarterly business reviews, worked with leadership to determine the best approach to grow each customer. • Applied active listening skills to determine customer needs.• Built support and consensus around process change across multiple departments.• Managed customer relationships.