Account Manager

• Feb 2023 - Present

Director of Accounting

• Nov 2022 - Jan 2023

● Maintained and managed accounts payable and receivables, including invoicing vendors and customers, bill payment accuracy audits to prevent late fees/disconnections/evictions, and reconciliation of all company accounts (including credit cards) ● Ran Rent Payable audits monthly to ensure all active units, including new move-ins and upcoming move-outs, were paid to appropriate vendors ● Responsible for all company collection disputes and maintaining the accuracy of overall credit score ● Responsible for the move-out process, which included auditing units for bill payment and rent payable accuracy and returning security deposits owed back to customers ● Reviewed client and property leases for accuracy, including signing off on leases when Director was not available ● Routed incoming customer service calls to the appropriate department (rotating weekly on-call schedule) ● Data entry of bills (un-related to units), answered incoming calls, sorting and distributing mail, and entering client leads for the sales department Show less

Accounting Manager

• Jul 2022 - Nov 2022

● Maintained and managed accounts payable and receivables, including invoicing vendors and customers, bill payment accuracy audits to prevent late fees/disconnections/evictions, and reconciliation of all company accounts (including credit cards) ● Ran Rent Payable audits monthly to ensure all active units, including new move-ins and upcoming move-outs, were paid to appropriate vendors ● Responsible for the move-out process, which included auditing units for bill payment and rent payable accuracy and returning security deposits owed back to customers ● Routed incoming customer service calls to the appropriate department (rotating weekly on-call schedule) ● Data entry of bills (un-related to units) Show less

Dispatch/Office Manager

• Jan 2018 - Aug 2018

● Assess, track, & dispatch all incoming customer calls with a set goal of a same-day appointment ● Schedule /dispatch technicians, crews, & all needed equipment to appropriate locations according to the customer's request, specifications, and needs ● Record & maintain records of all customer service requests, work orders, services rendered, charges, expenses, inventory, and other dispatching needs ● Assess, track, & dispatch all incoming customer calls with a set goal of a same-day appointment ● Schedule /dispatch technicians, crews, & all needed equipment to appropriate locations according to the customer's request, specifications, and needs ● Record & maintain records of all customer service requests, work orders, services rendered, charges, expenses, inventory, and other dispatching needs

Bookkeeping/Virtual Experience

• Mar 2017 - Aug 2017

● Responsible for all remote client needs, including bookkeeping tasks related to accounts receivable and payables, invoice entry, bill payment, expense reimbursements, sales orders, collections, and inventory reconciliation. ● Responsible for all remote client payroll needs & generating financial reports as requested ● Process improvement and implication, including budgeting ● Responsible for recruiting all candidates for JESSecure as well as for the needs of all remote clients ● General administrative duties as assigned for the CEO of JESSecure and all remote clients Show less

Business Office

• Aug 2016 - Jan 2017

● Responsible for front desk duties, including registration of all patients, surgery scheduling, documentation, and collection of all surgical fees that were required before surgery ● Assist the physician, patients, and their families with identifying their needs and providing personal assistance ● Communicate effectively with care providers to provide for continuity of patient care and to meet the needs of our patients ● Creating crate packets for all surgery procedures in EMR system ● Confirmed surgery schedule with Physician offices and patients ● Verify all insurances and obtain pre-authorization should be needed for surgery Show less

Director of Administrative Services

• May 2016 - Jun 2016

● Supervised and implemented all operational functions of the Radiology front desk, Surgery Scheduling, and Medical Records departments ● Implemented strict budgetary controls on all departments ● Handled all recruiting, scheduling, training, and counseling for all positions within my departments ● Member of the Forms and Policy and Procedures committee to create and implement for the opening of the Surgical Hospital ● Supervised and implemented all operational functions of the Radiology front desk, Surgery Scheduling, and Medical Records departments ● Implemented strict budgetary controls on all departments ● Handled all recruiting, scheduling, training, and counseling for all positions within my departments ● Member of the Forms and Policy and Procedures committee to create and implement for the opening of the Surgical Hospital

Front Office Manager

• Dec 2009 - May 2016

● Compile, analyze, and report data for front office/administrative quality measures ● Prepare and make weekly deposits to the bank ● Perform month-end procedures ● Maintain dietary logs and inpatient dietary food for hospital admissions ● Responsible for obtaining all pre-authorizations for admissions, including detox admissions (including handling all appeals, denials, and peer-to-peer reviews) ● Responsible for auditing physician transcriptions from attending physicians on all admissions ● Maintain and order office supplies as needed ● Compute and report monthly patient satisfaction surveys ● Manage work lists and payer reports within the Patient Accounting System and EMR software ● Prepare monthly schedule for Front Office Coordinators as well as ER Physicians ● Responsible for the training, counseling, and performance evaluations of Front Office Coordinators ● Handled all patient and billing-related complaints. ● Manage and approve timecards for payroll ● Register patients presenting to the facility. Collect copays, outstanding monies, and verify all patient insurances (all major insurances, including Medicare and Medicaid). ● Responsible for minute-taking for all monthly and quarterly Quality meetings Show less

Accounting Manager

• Apr 2007 - Sep 2009

● Reconcile bank account and all employee company credit cards ● Maintained and manage all accounts payable and receivables ● Run daily audits to make sure bills for all open units were paid and up to date to prevent late fees or disconnects ● Handled customer service calls for residents in active open units ● Responsible for rent payables on active units to make sure they were paid on time ● Dealt with collection disputes and cleaned up the company credit ● Assist with leases when upper management is out of the office; co-sign leases and approval of new clients ● Close out on move-outs, and process deposits should the client be owed any monies ● Data entry of incoming bills (un-related to client units), answering incoming phone calls, sorting and distributing mail, and entering client leads for the sales department Show less

Lead Patient Care Coordinator

• Sep 2004 - Apr 2007

● Check – In and Check – Out desk ● Obtained all referrals and authorizations for office appointments, procedures, or hospital admissions ● Handled all incoming prescription refill requests as well as requests for prior authorizations on medications ● Reviewed with Doctor all lab and radiology results that came in daily, and then would call patients to go over all results and schedule any follow-ups or procedures as needed per request of the Doctor ● Responsible for scheduling patients for all procedures and/or radiology, as well as giving them preparation instructions (including prep medication if need be) and directions to the location of their procedures ● Monitored and controlled treatments for Hepatitis C patients ● Traveled with Doctor to a remote location for clinic hours once a week Show less