Experience

One Security, Inc.

• United States
• Security and Investigations
• 1 - 100 Employee

• General Manager

  • Aug 2022 - Present

  Results-oriented security and consulting services. Results-oriented security and consulting services.



Mid-Valley Literacy Center

• United States
• Civic and Social Organizations

• Volunteer

  • Jun 2021 - Present



Titanium Legal

• United States
• Legal Services
• 1 - 100 Employee

• Director Of Operations

  • May 2019 - May 2022

  Assisted with recruiting a network of service agents, balancing accounts receivable, collaborating with a team of in-office and overseas developers, and developing client relations. Aided in Titanium’s growth from a monthly revenue of $260k in May 2019 to $417k in March 2020. Assisted with the expansion into nine states in the Northwest. Responsible for maintaining and tracking statewide rules for civil procedure in each state. Tracked client contracts, developed and maintained new processes, and trained new staff for a rapidly growing legal support company. Show less



PetSmart

• United States
• Retail
• 700 & Above Employee

• Customer Engagement Manager

  • Oct 2014 - Sep 2019

  Responsible for customer satisfaction metrics, supply ordering, and specialty sales. Experienced in employee scheduling, payroll, employee training and engagement, and inventory management. Lead specialty department to top 5% in customer satisfaction and top 1.5% in sales metrics in the Pacific Northwest Region. Responsible for customer satisfaction metrics, supply ordering, and specialty sales. Experienced in employee scheduling, payroll, employee training and engagement, and inventory management. Lead specialty department to top 5% in customer satisfaction and top 1.5% in sales metrics in the Pacific Northwest Region.