Megan Muras
Customer Service Supervisor at WebMD Health Services- Claim this Profile
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English Native or bilingual proficiency
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Latin Professional working proficiency
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Spanish Elementary proficiency
Topline Score
Bio
Daja Stowe
I was so fortunate to have Megan as my supervisor during my time at WebMD. She is extremely amiable, sincere, and diligent. She always made it a point to make sure that I felt appreciated and valued at WebMD. Not only was she there for me during the work day, but she also made herself available after. She was always available whenever I needed her advice or often times she would check in on me just to see how I was doing. During our team meetings she would always set goals for us to stay motivated and to also become closer as a team. Megan was the absolute best supervisor I could have ever asked for!
Daja Stowe
I was so fortunate to have Megan as my supervisor during my time at WebMD. She is extremely amiable, sincere, and diligent. She always made it a point to make sure that I felt appreciated and valued at WebMD. Not only was she there for me during the work day, but she also made herself available after. She was always available whenever I needed her advice or often times she would check in on me just to see how I was doing. During our team meetings she would always set goals for us to stay motivated and to also become closer as a team. Megan was the absolute best supervisor I could have ever asked for!
Daja Stowe
I was so fortunate to have Megan as my supervisor during my time at WebMD. She is extremely amiable, sincere, and diligent. She always made it a point to make sure that I felt appreciated and valued at WebMD. Not only was she there for me during the work day, but she also made herself available after. She was always available whenever I needed her advice or often times she would check in on me just to see how I was doing. During our team meetings she would always set goals for us to stay motivated and to also become closer as a team. Megan was the absolute best supervisor I could have ever asked for!
Daja Stowe
I was so fortunate to have Megan as my supervisor during my time at WebMD. She is extremely amiable, sincere, and diligent. She always made it a point to make sure that I felt appreciated and valued at WebMD. Not only was she there for me during the work day, but she also made herself available after. She was always available whenever I needed her advice or often times she would check in on me just to see how I was doing. During our team meetings she would always set goals for us to stay motivated and to also become closer as a team. Megan was the absolute best supervisor I could have ever asked for!
Credentials
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Change Management Specialist (CMS)
Management & Strategy InstituteSep, 2023- Sep, 2024 -
Professional Coaching for Career and Life
UC Davis Continuing and Professional EducationJun, 2023- Sep, 2024 -
Inclusive and Ethical Leadership Certificate
University of South Florida Muma College of BusinessDec, 2022- Sep, 2024 -
Call Center Supervisor Certified (CCSC)
Management & Strategy InstituteApr, 2022- Sep, 2024 -
Certified Team Supervisor
Management & Strategy InstituteApr, 2022- Sep, 2024 -
Diversity, Equity and Inclusion in the Workplace Certificate
USF Corporate Training and Professional EducationDec, 2021- Sep, 2024 -
Customer Experience Professional
CSIA | Customer Service Institute of AmericaNov, 2021- Sep, 2024 -
Adult Mental Health First Aid USA
National Council for Mental WellbeingApr, 2023- Sep, 2024
Experience
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WebMD Health Services
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United States
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Wellness and Fitness Services
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300 - 400 Employee
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Customer Service Supervisor
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Dec 2021 - Present
• Supervise and communicate effectively with a team of representatives for the call center• Facilitate the development of staff by coaching and counseling representatives• Create a healthy and collaborative work environment• Maintain staffing needs by interviewing, selecting, orienting, and training new employees• Organize and monitor work processes and representatives’ quality and productivity• Completes operations by developing schedules, assigning and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, and implementing new procedures.• Manage department budget• Ensure client service level agreements are being met Show less
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Junior Business Analyst
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Dec 2020 - Dec 2021
● Assume project manager responsibilities to develop an internal JIRA ticketing system from scratch in close collaboration with IT department, supervisors, and team members.● Gain significant financial growth and increase in overall productivity, as well as slash request-processing time by 50% from multiple user-friendly customer service products, such as Intercom Bot and Tier2 Ticketing system.● Coordinate with cross-functional departments in the process of facilitating SalesForce Health Cloud Administration while performing security/user management, reporting, and SF platform design operations.● Upskill newly recruited employees in areas of customer service support and new product specifications by offering innovative personal and virtual training sessions.● Empower staff members and optimize an operational working environment by establishing and heading leadership development groups. Show less
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Training and Quality Specialist
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Aug 2019 - Dec 2020
● Delivered trainings to Customer Service Representatives and Supervisors regarding an update of salesforce system while conducting quizzes’ scores analysis and personal assessments to elevate training standards.● Held monthly training sessions for new hired Customer Service Representatives with an aim to achieve optimal levels in client satisfaction.● Adopted retainable coaching methods for monthly trainings, performed QA of individuals’ calls, and arranged in-person meetings with an intent to share feedback, which resulted in leveraging employee development.● Revisited StayWell's procedures, pros/cons of existing QA system, and company’s products via presentations for the executives of WebMD with the purpose of initiating the merger process.● Strived to deliver exceptional customer service by carrying out call, chat, and email quality assessments of representatives’ interactions with clients on weekly basis. Show less
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Jon charles Salon
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United States
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Individual and Family Services
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1 - 100 Employee
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Front Desk Receptionist
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Aug 2018 - Jul 2019
● Achieved optimum level of customer satisfaction by welcoming customers, booking appointments, and responding to calls & emails in a professional manner. ● Improved the effectiveness of interactions with clients by dealing with prompting situations patiently. ● Achieved optimum level of customer satisfaction by welcoming customers, booking appointments, and responding to calls & emails in a professional manner. ● Improved the effectiveness of interactions with clients by dealing with prompting situations patiently.
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Metro Transit
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United States
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Urban Transit Services
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500 - 600 Employee
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Job Analyst
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Jan 2019 - May 2019
● Assisted 4 students in order to meet individual training needs and drafting a job description during a consultation project at St. Cloud State University. ● Strategically analyzed mechanics’ abilities in areas of job expertise, field knowledge, and professional competencies during job interviews while developing new job description in accordance with interview results. ● Assisted 4 students in order to meet individual training needs and drafting a job description during a consultation project at St. Cloud State University. ● Strategically analyzed mechanics’ abilities in areas of job expertise, field knowledge, and professional competencies during job interviews while developing new job description in accordance with interview results.
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BetterUp
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United States
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Professional Training and Coaching
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700 & Above Employee
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Leadership Coach Intern
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Nov 2018 - Apr 2019
● Provided non-stop virtual support to clients by employing engaging resources during sessions and responding to queries via portal in a timely manner. ● Contributed toward attainment of clients’ short- and long-term personal development objectives by shaping personalized plans in accordance with customers’ career goals, strengths, and weaknesses. ● Provided tactical leadership to clients in enhancing communication skills, boosting self-confidence, maintaining work life balance, and handling stress. ● Established an intellectual atmosphere for clients, proven beneficial in the stimulation and interchange of ideas by means of motivational interviews and information extraction in conducting smart interrogations. Show less
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Upward Consulting, SCSU
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United States
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Business Consulting and Services
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1 - 100 Employee
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Chair of Networking and Professional Development
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Nov 2017 - Dec 2018
● Marketed consulting groups, promoted customer-related services, and presented past projects at business community outreach and networking events. ● Advanced company advertising efforts by designing and distributing print collateral to potential clients at networking events. ● Revamped company website to streamline online site navigation process for users, directed towards increased web traffic. ● Marketed consulting groups, promoted customer-related services, and presented past projects at business community outreach and networking events. ● Advanced company advertising efforts by designing and distributing print collateral to potential clients at networking events. ● Revamped company website to streamline online site navigation process for users, directed towards increased web traffic.
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Thomson Reuters
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Canada
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Software Development
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700 & Above Employee
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Training Development & Client Support Intern
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May 2018 - Aug 2018
● Improved coaching practices by tracking employees/clients’ training needs and developing effectiveness reports. ● Measured client performance levels by developing engagement surveys in striving to retain customers. ● Improved coaching practices by tracking employees/clients’ training needs and developing effectiveness reports. ● Measured client performance levels by developing engagement surveys in striving to retain customers.
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St. Cloud State University
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1 - 100 Employee
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Graduate Assistant
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Aug 2017 - May 2018
• Demonstrated a high level of administrative competence in carrying out day-to-day responsibilities to attain significant results. • Meticulously lectured and proctored exams while assisting senior staff members with assigned duties. • Demonstrated a high level of administrative competence in carrying out day-to-day responsibilities to attain significant results. • Meticulously lectured and proctored exams while assisting senior staff members with assigned duties.
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ACR Homes
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United States
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Musicians
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Direct Care Professional/On-Call Supervisor
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Apr 2016 - Jul 2017
• Provided medical, emotional, and physical support to residents in meeting daily care, meal, and transportation needs while encouraging residents’ autonomy in all matters.• Facilitated staff by delivering assistance in scheduling, answering queries, and handling emergency situations.
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Research Intern
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Jun 2016 - Nov 2016
• Served in improving ACR residents’ lives by performing extensive ACR research related to individuals’, with disabilities, independence and empowerment.
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Bethel University
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United States
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Higher Education
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700 & Above Employee
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Teaching Assistant
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Sep 2015 - Dec 2016
• Offered assistance to lead teacher by precisely checking and grading students’ assignments in the utilization of MS Excel software.• Gathered vast teaching knowledge at in-group discussions by interacting with cross-functional professionals.
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Student Intern
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May 2015 - Jul 2016
• Redirected students to relevant departments by learning about individuals’ inquires via telephonic conversation.• Assisted in devising strategies for students’ recruitment to extract potential talent.- Prepared for information and recruitment sessions
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Shopko
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South Africa
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Retail Luxury Goods and Jewelry
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Sales Associate and Cashier
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Jul 2011 - Mar 2013
- Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales - Required to be knowledgeable about products Shopko carried - Cashiered - Customer service - Set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales - Required to be knowledgeable about products Shopko carried - Cashiered - Customer service
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Education
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2017 - 2019
St. Cloud State University
Master of Science (M.S.), Industrial and Organizational Psychology -
2014 - 2017
Bethel University
Bachelor of Art's (B.A) Degree, Psychology -
2009 - 2013
Century High School
Community
