Experience

Horizon Leeds

• United Kingdom
• Events Services
• 1 - 100 Employee

• Venue Manager

  • Sep 2014 - Present

  Day to day management of a digitally lead conference and meeting centre developed by NHS Employers, which boast three meeting rooms, a media studio and communal refreshment & work area. Day to day management of a digitally lead conference and meeting centre developed by NHS Employers, which boast three meeting rooms, a media studio and communal refreshment & work area.



NHS Employers

• Hospitals and Health Care

• Project Manager

  • Mar 2014 - Sep 2014

  Project managed the design, build and delivery of a new digitally-led conference centre for NHS Employers. Worked with commercial and legal teams to provide a smooth multi disciplinary team approach. Managed a wide variety of suppliers to maintain an efficient and timely 8 week build including build and design, audio visual, furniture, data, vending and security. Key decision maker in design, layout and colour schemes for the centre, including choosing final layouts and all furnishings. Developed the centres name and brand incorporating NHS Employers vision with m&e trends including overseeing all brand collateral and marketing material. Oversaw full build budget, effectively negotiated procurement of all build items, including managing a number of tender activities.



The Great Victoria Hotel

• Meetings and Events Sales Manager

  • Jan 2013 - Mar 2014

  Planning all aspects of the events from day delegate rates and equipment for conferences and meetings to décor installations and logistics for weddings.Onsite management of events, including staffing, kitchen and out sourced suppliers.Development and implementation of a comprehensive marketing strategy from conception, encompassing all areas of the marketing mix, to raise awareness of the hotel to both national and international markets. Marketing tools include; advertising, direct marketing/mailing, print, PR, social media and website development. Managing an entire restaurant and cocktail bar rebrand, including concept development, visuals, layout, promotion and marketing. Driving event and reservation sales through networking, promotional events, one on one appointment’s, database management and social media. Resulting in a ten-fold rise in wedding business in just six months and a significant increase in corporate accommodation rates. Managing all sales budgets including marketing materials, advertising, conference and wedding package creation and supplier negotiation.Nurturing existing and developing new stakeholder relationships, focusing on instilling and supporting the hotels new brand and ethos. Assessing and negotiating new contracts with suppliers including advertising, design, audio visual, entertainment.Development of revenue plans, based on the ROI analysis from previous events and marketing campaigns.Creating weekly sales revenue and project progress reports which aid monthly forecasting. Recruitment, training and management of two sales staff (an Event Co-ordinator and Reservationist), plus a student placement position.

• Interim General Manager

  • Feb 2013 - Apr 2013

  Day to day management of the hotel which boasts 70 bedrooms, 4 function suites, a restaurant and a cocktail bar. Developing strong relationships with existing and new customers, including clients from corporate sectors such as finance, insurance and retail.Daily assessment of the hotels key performance indicators taking in to consideration hotel occupancy, running costs and health and safety compliance.Liaising with head office on all aspects of invoices, sales ledger, daily banking and cash transactions.Managing staff retention, recruitment, rostering, payroll and disciplinary activities.Managing all heads of departments to maintain parity within all areas of the business.Liaising directly with the directors on a daily basis to maintain brand parity and performance.Maintaining up to date risk assessments, fire and hygiene procedures and method statements.



G4S Security Personnel, London 2012 Olympic and Paralympic Games

• Workforce Operations Regional Manager (Contractor)

  • Apr 2012 - Nov 2012

  Oversaw venue based workforce operation teams for a total of 75 venues.Worked alongside the Operations Director in all aspects of start-up, planning and delivery of Workforce Operations.Co-managed the recruitment and training of 200 + Workforce Operations Team Leads and Support positions. Developed strong working relationships with a wide variety of stakeholders including the London Organising Committee of the Olympic and Paralympic Games, Ministry of Defence, British Army, Police Force and Security Subcontractors. Performed duties above and beyond the initial job specification to successfully develop and implement creative and effective solutions in times of crisis. Delivered operational leadership and turn around management.Designed new Workforce Operation Policies and Procedures to maintain a high level of customer service and delivery to an ever changing client specification.Managed the redeployment of 200 Workforce Operations staff which involved close communication and negotiation between all PMO departments.Project managed the archiving process for the demobilisation of the Olympic contract which included developing a bespoke archiving strategy for over 150 Olympic/Paralympic venues.Built strong relations with regional hotels and transport companies to maintain the welfare of security personnel.Managed regional uniform and catering distribution in-line with the clients policies and procedures.



ATM Corporate Events

• Germany
• Events Services
• 1 - 100 Employee

• Event Manager

  • May 2011 - Mar 2012

  Headed up the Themed Events department.Developed creative, inspiring, cost efficient, high impact events for my key accounts which include clients such as Virgin, Prudential, NatWest and Corona Energy.Managed events from sale to completion including pitching for business, developing the product, installation of the event managing staff, running activities (croupier, mc, team build), liaising with clients and delegates.Sourced and selected new staff and suppliers (venues, entertainers, production companies), including the negotiation of contacts and sales agreements. Managed full and part time event staff on a daily basis, including development of job roles, work hours and pay schemes. Developed strategic plans for business development, including client maintenance and new business. Managed prop houses, including maintaining props, design and development of new props and annual safety testing, including pat testing, insurance policies and risk assessments.



AP Security

• United Kingdom
• Security and Investigations

• Security Supervisor

  • Apr 2010 - May 2011

  Worked on large scale events for clients including Festival Republic, Glastonbury, Bristol and Bradford Councils. Worked with these clients to create a safe and enjoyable environment for all attendees. Managed up to fifty sia/stewards at one time. Dealing with all staffing issues to maintain a high level of customer service and staff engagement at all times. Held detailed security briefings, vital to the smooth running of large scale events. Worked with management to develop strategic plans which I would then implement in my operational role.



Festival Republic

• Musicians
• 100 - 200 Employee

• Artist Liaison Assistant (Leeds Metropolitan University Intern)

  • Aug 2010 - Aug 2010

  I worked on the Alternative Stage where my main duties were to look after the artists by preparing their dressing rooms and making sure they were well catered for. I worked on the Alternative Stage where my main duties were to look after the artists by preparing their dressing rooms and making sure they were well catered for.



NHS Bradford & Airedale

• Emergency Planning Facilitator (Contractor)

  • Mar 2009 - Jul 2009

  Member of the Emergency Planning Team in preparation for a potential Swine Flu Pandemic.Assisted with the delivery of Major Incident Room training to a wide variety of PCT stakeholders, including Executive Directors. Assisted on the design, implementation and running of the Anti-Viral Collection Points. Liaised with blue light responder agencies and members of other stakeholder groups.Managed Anti-Viral Collection Point staff, including developing HR guidelines for the centres. Co-ordinated the purchase of Personal Protective Equipment.Strategic Emergency Planning including Business Impact Analysis and Business Continuity Planning.



The Ultimate Event Company

• United Kingdom
• Recreational Facilities

• Events Assistant & Office Manager

  • May 2008 - Mar 2009

  Acted as Assistant Event Manager on a range of corporate events.Writing of event proposals for sales team pitches.Sourced & selected new suppliers.Coordinated event logistics for a variety of events including the production and maintenance of staff job bags and production schedules.General office management duties including managing the day-to-day running of the office, maintenance of the company computer network, maintenance of day-to-day company accounts including the production of all invoicing.