Experience

Broward, Palm Beaches & St. Lucie Realtors®

• United States
• Real Estate
• 1 - 100 Employee

• Affiliate Membership Concierge

  • Sep 2022 - Present

  • Successfully managed the affiliate membership program comprised of 300+ affiliates. Communicated and sold memberships of a $500 - $15,000 value. • Served as a personal concierge for affiliate members. Ensured exceptional customer service, shared membership benefits, and offered tailored support to affiliate members. • Researched underrepresented industries and employed targeted recruitment strategies to onboard new affiliates. • Identified and defined curated brand exposure opportunities through sponsorships, marketing campaigns, and the affiliate instructor program. • Created protocols to streamline affiliate sponsorships. • Produced an infographic affiliate roadmap to introduce new affiliates to Association life and provide actionable steps to protect membership investment. Show less



D.R. Horton

• United States
• Construction
• 700 & Above Employee

• Marketing Coordinator

  • Aug 2019 - Jun 2022

  • Assisted in the creation and execution of monthly marketing campaigns and community events.• Created Google ad campaigns and sponsored social media content. Monitored analytics and reported campaign trends and results. Provided suggestions to increase profitability, website/community traffic and email capture.• Maintained company’s online presence through website audits, established Google My Business community listings and curated content for business Facebook account.• Researched and coordinated sponsorship opportunities and events resulting in increased brand awareness, increased revenue, and local community involvement.• Designed and sent email marketing blasts to realtor and consumer contacts via IBM Watson CRM Manager. Show less

• Contract Administrator

  • Aug 2018 - Aug 2019

  • Performed a comprehensive analysis on new purchase contracts. Verified contract terms and commission amounts were incorporated correctly into the contractual agreement.• Prepared necessary contract addendums and completed contract clean-up for sales agents.• Administrated executed contracts to all involved parties.• Communicated cross-functional updates to future homeowners, mortgage lenders and title agents.• Maintained database of all executed sales, cancellations, escrow deposits and refunds. Show less



CoesterVMS - Nationwide Appraisal Management Company

• Remote

• Junior Account Manager

  • May 2015 - Dec 2017

  • Fulfilled nationwide residential appraisal orders for underwriting purposes of new home loans and refinances (e.g., Conventional, FHA, VA, Home Renovation loans and USDA loans.) • Established and nurtured relationships with external mortgage clients by providing exceptional customer service and delivering appraisal reports in a timely manner. • Increased profitability by ensuring a $100 profit per file when assigning orders. • Created and presented weekly activity reports via Salesforce graphs to senior management. • Onboarded and vetted new appraisers as needed. Collected required documentation and proper insurance certifications. Show less



Pier 1

• United States
• Retail
• 700 & Above Employee

• Sales Leader

  • Jun 2013 - May 2015

  • Served as Manager on Duty, supervising staff and employing effective problem-solving skills. • Balanced cash registers nightly, recorded store’s daily earnings and prepared bank deposits. • Verified employees logged hours for payroll. • Communicated in writing detailed reports regarding incidents and/or discrepancies to management and leadership. • Maintained thorough knowledge of products, sales, promotions to provide customers accurate information. • Met and exceeded weekly KPIs; (e.g., conversion rate, credit cards opened, e-commerce orders, returns, etc.) • Collaborated with other Sales Leaders and Store Manager to lead quarterly staff meetings. Show less