Experience

The Cooper Company

• Administrative Assistant

  • Feb 2021 - Present

• Office Administrator

  • May 2020 - Feb 2021



The Processing Center

• Administrative Assistant

  • Jun 2015 - Apr 2019

  • Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly • Assist in training staff members and new hires • Implement and monitor programs as directed by management, and see the programs through to completion • Generate memos, emails and reports when appropriate • Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines • Maintain office… • Manage workflow by assigning tasks to other administrative employees daily, ensuring that deadlines are met and work is completed correctly • Assist in training staff members and new hires • Implement and monitor programs as directed by management, and see the programs through to completion • Generate memos, emails and reports when appropriate • Assume responsibility for maintenance of office equipment, including computers, copy machines and fax machines • Maintain office supplies by checking inventory and order items • Respond to questions and requests for information • Answer incoming calls and assume other receptionist duties when needed Show more Show less



Victoria's Secret Pink

• Sales and Support Generalist

  • Sep 2017 - Dec 2018

  • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.• Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.• Prepared merchandise for distribution and placement across sales floor.• Applied excellent communication skills and ability to establish rapport to close sales and meet targets.• Trained and developed new sales team associates in product knowledge, selling… • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations.• Quickly and efficiently resolved customer issues and requests to achieve improved satisfaction scores.• Prepared merchandise for distribution and placement across sales floor.• Applied excellent communication skills and ability to establish rapport to close sales and meet targets.• Trained and developed new sales team associates in product knowledge, selling techniques and companyprocedures.• Managed all cash drawers efficiently to maintain business productivity. Show more Show less



Pura Vida Shaved Ice and Espresso

• Business Manager

  • Apr 2015 - May 2018

  • Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.• Brought in new business connections and revenue generation opportunities by improving networking strategies.• Managed hiring and recruitment, employee motivation and training.• Supervised administrative functions of scheduling, billing, inventory management, and office security.• Standardized employee training, improved worker… • Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.• Brought in new business connections and revenue generation opportunities by improving networking strategies.• Managed hiring and recruitment, employee motivation and training.• Supervised administrative functions of scheduling, billing, inventory management, and office security.• Standardized employee training, improved worker knowledge and increased customer satisfaction.• Hired exceptional candidates and effectively lead staff to maximize productivity and eliminate process lags.• Reviewed sales and expense records to make proactive adjustments to policies and procedures.• Managed supply and equipment inventory for the business according to forecasts and needs. Show more Show less



AMERICAN EAGLE OUTFITTERS INC.

• Sales Representative

  • Aug 2014 - Jan 2015

  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.• Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.• Applied highly effective selling skills while properly engaging and presenting solutions to customers.



State Farm ®

• Front Desk Receptionist

  • Jan 2013 - Jun 2014

  • Greeted customers in a professional manner in person and via telephone providing friendly, knowledgeable assistance.• Provided clerical support to company employees, including copying, faxing and file management.• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking orre-stocking.• Answered telephone inquiries from clients, vendors and the public.• Corresponded with clients through email, telephone or postal mail.•… • Greeted customers in a professional manner in person and via telephone providing friendly, knowledgeable assistance.• Provided clerical support to company employees, including copying, faxing and file management.• Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking orre-stocking.• Answered telephone inquiries from clients, vendors and the public.• Corresponded with clients through email, telephone or postal mail.• Received and routed business correspondence to correct department or staff member.• Executed customer calls and marketing to drive business. Show more Show less