• Nov 2020 - Present

Oversee a team of people leaders through day-to-day operationsImplemented the first Account Specialist team for HubExpress ProgramMaintain program health by adhering to contractual KPIs Manage leaders and front line workers by outlining a success metrics for day-to-day productivityCollect team-wide feedback and create actionable OKRs resulting in positive changes and improvements Execute several employee engagement events to promote an inclusive and engaged culture for employeesLead projects and build operational plans with a people lens to team culture is sustainableWork cross-functionally with external recruiting as an acting liaison for the business unitAssist in planning large-scale recruiting invitational aimed to acquire top talentCreate internal promotion processes from resume submission to onboardingSuccessfully operate my role with ambiguity and confidence Show less

• Feb 2019 - Nov 2020

Direct supervisor to team of 10 HubExpress Account Coordinators.Cultivate team productivity through creative lens resulting in increased performance metrics by instituting weekly challenges surrounding a metric-specific goal.Maintain daily responsibilities through time management including weekly objectives in HubExpress queue, leadership meetings, and direct team support.Analyze employee performance metrics to set strategic goals to maintain business standards.Sustain relationship with Account Managers for Drug Based Pod utilizing weekly check in meetings, managing special projects based on client needs, and overall queue health. Show less

• Mar 2018 - Jan 2019

Provides exceptional outbound and inbound customer support to assist users with the completion of the prior authorization process.Consistently met performance by excellent audit scores.Educates newly hired team members through interactive 1:1 trainingsMentor to new employees and actively assists in navigating their first three months of assimilating into CoverMyMeds.Selected to assist Subject Matter Experts in fielding questions by 100+ team members to uphold white glove program standards.CoverMyMeds helps patients get the medications they need to live healthy lives. As the leader in electronic prior authorization, our service is used by 50K pharmacies, 100s of thousands of providers, and most health plans and PBMs to reduce administrative waste and prescription abandonment. Show less

Business Development Representative

• Jul 2017 - Mar 2018

FloQast is a lightweight, web-based application that integrates with your ERP to automate manual processes, provide visibility, internal controls, and documentation of the entire close process. FloQast provides one place to manage the close and give greater confidence that it's accurate and complete. Initiate B2B connections selling financial close management software. Consistently achieve quota in the top 10% of BDRs resulting in promotion to higher priority sales territory. Consult key decision makers to identify critical business issues and align with appropriate software solution. Coordinate with cross functional teams to complete sales cycle processes. Show less

Director of Operations

• Feb 2016 - Jul 2017

Directed daily operations for Columbus franchise. Redesigned and organized staffing process. Managed 300+ employees including interviewing and hiring. Created recruiting team to optimize staff growth. Mentored office interns. Directed daily operations for Columbus franchise. Redesigned and organized staffing process. Managed 300+ employees including interviewing and hiring. Created recruiting team to optimize staff growth. Mentored office interns.

Events and Marketing Manager

• Jun 2015 - Feb 2016

Responsible for organizing and planning catered events. Managed relationships with local vendors. Designed and built online marketing presence. Created all marketing including social media and print advertisement to optimize sales. Managed Front of House staff, including hiring and training. Responsible for organizing and planning catered events. Managed relationships with local vendors. Designed and built online marketing presence. Created all marketing including social media and print advertisement to optimize sales. Managed Front of House staff, including hiring and training.

Intern

• Jan 2014 - Jan 2015

Administered all aspects of “Day Of” planning. Experienced in all stages of event planning from initial concept to post event follow-up. Managed relationships with local vendors. Administered all aspects of “Day Of” planning. Experienced in all stages of event planning from initial concept to post event follow-up. Managed relationships with local vendors.

Intern

• Aug 2013 - Nov 2013

Assisted the Assignment Editor with press releases, video editing, and contacting news sources. Accompanied reporters on field assignments and contributed to news stories. Assisted the Assignment Editor with press releases, video editing, and contacting news sources. Accompanied reporters on field assignments and contributed to news stories.

Intern

• Jun 2013 - Aug 2013

Assisted the chief archivist filing and managing sample portfolios for the direct marketing teams across the United States, Europe, and Canada. Assisted the chief archivist filing and managing sample portfolios for the direct marketing teams across the United States, Europe, and Canada.

Teaching Aid

• Oct 2012 - Apr 2013

Responsible for maintaining safety of children. Assist teachers with various activities including feeding the children, cleaning facility, and overseeing the general safety of the center. Responsible for maintaining safety of children. Assist teachers with various activities including feeding the children, cleaning facility, and overseeing the general safety of the center.