Experience

Bridge Partners

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Senior Consultant

  • Dec 2020 - Present

  San Francisco Bay Area



Future State

• Senior Consultant

  • Oct 2017 - Nov 2020

  San Francisco, California Led engagements within the scope of vision/strategy development and alignment; process design/optimization, organizational change and agile coaching. ROCHE/GENENTECH Roche Pharma Partnering: Responsible for driving cross functional teams focused on external clinical collaborations for early phases of clinical development. Facilitated the development of a scalable clinical collaboration approach that optimized study execution in order to help the client become the partner of… Show more Led engagements within the scope of vision/strategy development and alignment; process design/optimization, organizational change and agile coaching. ROCHE/GENENTECH Roche Pharma Partnering: Responsible for driving cross functional teams focused on external clinical collaborations for early phases of clinical development. Facilitated the development of a scalable clinical collaboration approach that optimized study execution in order to help the client become the partner of choice. Genentech Commercial, Medical & Government Affairs: Led and coached several Agile teams within the Funding Program Operation Team. Empowered teams to self-organize and grow cross-functionality. Evangelized the benefits of Agile to ensure smooth adoption. Roche Product Development: Designed a global change management strategy to facilitate mindset change and implementation of a new process for managing corrective and preventative actions across the enterprise. ON LOK Designed and facilitated strategy and coaching sessions, assessed cross-functional needs, and en-gaged stakeholders to develop strategic plans for the Human Resources, Facility Management and Marketing teams, for a non-profit, that support the overall company goals and objectives. Show less



Blue Shield of California

• United States
• Insurance
• 700 & Above Employee

• Senior Program Manager/Consultant

  • Feb 2016 - Mar 2017

  San Francisco Bay Area VIA LATITUDE 36 Spearheaded organizational design initiative to establish a highly specialized team in legal department to align with enterprise strategic initiatives, which included identifying and solving for systemic business issues. Consulted with cross-functional teams to design end-to-end processes necessary to integrate team’s work flows with internal business partners to ensure consistent delivery of work. Drove accountability by applying change management techniques… Show more VIA LATITUDE 36 Spearheaded organizational design initiative to establish a highly specialized team in legal department to align with enterprise strategic initiatives, which included identifying and solving for systemic business issues. Consulted with cross-functional teams to design end-to-end processes necessary to integrate team’s work flows with internal business partners to ensure consistent delivery of work. Drove accountability by applying change management techniques to train and coach the team to learn, apply and continuously improve upon the framework. Developed a team brand to enhance visibility and demonstrate value throughout the organization. Show less



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Program Manager

  • Oct 2013 - Dec 2015

  San Francisco Bay Area Program Manager, Fortune 500 Healthcare Account Managed business system analyst who produced quantitive and qualitative analyses to measure performance against key metrics for presentation to client; reports identified issues and recommended tactics to realize cost savings targets. Led development of organizational processes and operating guidelines to enable facility management team of 150 to provide consistent, quality service delivery of over 9,000 facility work orders… Show more Program Manager, Fortune 500 Healthcare Account Managed business system analyst who produced quantitive and qualitative analyses to measure performance against key metrics for presentation to client; reports identified issues and recommended tactics to realize cost savings targets. Led development of organizational processes and operating guidelines to enable facility management team of 150 to provide consistent, quality service delivery of over 9,000 facility work orders per month across 2,500 centers nationwide. Program Manager, Fortune 15 Technology Account Managed enterprise-wide implementation of a global program for a Fortune 15 technology client that significantly impacted the future-state operating model. Partnered with business teams across four continents to develop culturally relevant communications to facilitate enterprise-wide understanding of executive leadership’s desired outcomes Show less



Comerica Bank

• United States
• Banking
• 700 & Above Employee

• Vice President, Product Manager

  • Oct 2012 - Oct 2013

  San Jose, CA Accountable for growth of $9B consumer and small business checking portfolio. Leveraged knowledge of internal pricing strategy to recommend deposit pricing to national product pricing committee to support attainment of annual growth goals. Developed go-to-market strategy for checking product after researching the competitive landscape, target demographic and regulatory environment. Focused on enhancing the customer experience by designing simplified, transparent collateral… Show more Accountable for growth of $9B consumer and small business checking portfolio. Leveraged knowledge of internal pricing strategy to recommend deposit pricing to national product pricing committee to support attainment of annual growth goals. Developed go-to-market strategy for checking product after researching the competitive landscape, target demographic and regulatory environment. Focused on enhancing the customer experience by designing simplified, transparent collateral explaining consumer checking products terms, conditions and fees.

• Vice President, Program Manager

  • Jul 2007 - Sep 2012

  San Jose, CA Oversaw a team of project managers to develop first ever Program Management Office within corporate retail division. Designed the project management methodology and processes, which were subsequently implemented across multiple operating groups. Collaborated with Corporate Development Team to build a comprehensive process to consistently communicate corporate strategy throughout the enterprise. Conceptualized and instituted strategic, data driven model to evaluate bank branch… Show more Oversaw a team of project managers to develop first ever Program Management Office within corporate retail division. Designed the project management methodology and processes, which were subsequently implemented across multiple operating groups. Collaborated with Corporate Development Team to build a comprehensive process to consistently communicate corporate strategy throughout the enterprise. Conceptualized and instituted strategic, data driven model to evaluate bank branch portfolio that played a crucial role in driving change to executive level decision making relating to operating model. Achieved a 50% reduction to the timeframe in which branch network decisions were made. Recognized by the Executive Vice President of the Retail Bank as “Best-in-Class”. Led retail bank program management office (PMO) in acquisition of $5.2B financial institution from due diligence through conversion. Analyzed acquired company’s branch network and consumer products and developed recommendations to integrate into acquiring financial institution. Program managed $100M branch-expansion initiative, overseeing business case approval for 100+ branches. Managed project pipeline, scope, budget, resource allocation and execution. Developed financial models and forecasts. Drove development of actionable tactics for a Lean Six Sigma project that resulted in reducing new branch opening timeline by 10%. Chosen for corporate-wide leadership development program in recognition of professional contributions.

• Project Manager

  • Apr 2002 - Jun 2007

  Auburn Hills, MI Developed strategic, quantitative process to identify security needs for retail locations. Created and managed planning process to prioritize and implement capital improvements across 200+ regional branches.

• Assistant Branch Manager

  • Sep 2000 - Mar 2002

  Rochester Hills, MI Managed team of customer service representatives; facilitated coaching and training to reinforce operational standards.