Experience

Wildflower Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Content QA Analyst

  • Jan 2022 - Present

• Content QA Coordinator

  • Nov 2019 - Jan 2022



Cengage Learning

• United Kingdom

• Associate Content Analyst

  • Jun 2016 - Oct 2019

  • Solve customer reported problems in a timely manner using the JIRA ticketing system• Communicate with publishers to ensure proper delivery of content to internal systems• Develop document specifications to support script and conversion programs within Cengage• Create and test new character coding process to increase efficiency of content processing • Audit various scripts and system pipelines to ensure data is up to date and accurate • Train cross functional teams on different tools to use by Cengage



Capcom

• Japan
• Computer Games
• 500 - 600 Employee

• Front Desk/Purchasing Coordinator

  • Oct 2015 - May 2016

  • Primary liaison between external visitors, customers and CAPCOM• Supported production and non-production purchase requests into SAP• Reviewed and researched 200+ open purchase orders to ensure their timely closure• Worked with various groups such as Sales and offsite warehouse to manage inventory of goods • Primary liaison between external visitors, customers and CAPCOM• Supported production and non-production purchase requests into SAP• Reviewed and researched 200+ open purchase orders to ensure their timely closure• Worked with various groups such as Sales and offsite warehouse to manage inventory of goods

• Content management Intern

  • Jun 2015 - Sep 2015

  - Audited over 2,000 XML files for proper tagging - Built new user interface for content database - Analyzed 1,000+ PDF documents to ensure file integrity - Implemented solutions to errors that arose during file conversion - Solved Issues regarding database search and results - Audited over 2,000 XML files for proper tagging - Built new user interface for content database - Analyzed 1,000+ PDF documents to ensure file integrity - Implemented solutions to errors that arose during file conversion - Solved Issues regarding database search and results



Allied Laboratories

• United States
• Medical Practices
• 1 - 100 Employee

• Data Entry Supervisor

  • Oct 2012 - Jun 2015

  • Responsible for data management and processing within computer system • Provided technical support for desktop computers when needed • Conducted interviews and acquire new candidates for data entry positions• Handled confidential information in line with the company’s security protocols • Responsible for data management and processing within computer system • Provided technical support for desktop computers when needed • Conducted interviews and acquire new candidates for data entry positions• Handled confidential information in line with the company’s security protocols