Digital Marketing Specialist

• Jun 2019 - Present

Senior Project & Accounts Manager

• May 2013 - May 2018

Responsible for liaising with clients and various aspects of the internal organization to manage projects, course development and existing accounts. Handling and shipping projects to continuously improve Wellnet's service offerings. Meeting regularly with customer support team, elearning development and technical services to discuss root cause issues and solutions. Achieving maximum client retention through CRM activity. Creating social media calendar, advertisements and posts. Assisting in balancing day-to-day operations with long-term business goals, this role reports directly to the VP.Accomplished Projects;- WHMIS elearning course redevelopment for new legislation in 2015- Transition to SCORM-compliant elearning courses- Website and ecommerce/UX redesign- Learning Management System (LMS) improvements - Senior account system integration, course launch and reporting tools Show less

eLearning Content Creator

• May 2007 - Apr 2013

Responsible for the life-cycle of course development from client needs analysis to course launch. Determining which courses will be developed and their priority to the business. Gathering information, creating a high-level design and storyboarding up to 75 minutes of content. Continuing to work closely with eLearning Specialist during development, including interaction and visual suggestions. QA testing, website and LMS launch, and client rollout.