Experience

RSVLTS
• United States
• Advertising Services
• Manager, Customer Service

  • Dec 2022 - Present


Prestige Properties

• Real Estate
• 1 - 100 Employee

• Sales Operations Manager & Licensed Realtor

  • Jan 2022 - Present

• Licensed Real Estate Agent

  • Jan 2022 - Nov 2022

  Launched targeted marketing campaigns through various online channels and social media platforms to prospect clients looking to rent, buy, or sell property in New Jersey. Designed, photographed, and wrote copy for brokerage marketing materials, increasing both online and in-person traffic to listings. Facilitated communications between buyers, sellers, and attorneys to streamline the sales process.



Alibaba Group

• China
• Software Development
• 700 & Above Employee

• Senior Specialist, Customer Experience & Supply Chain Operations

  • May 2018 - Jan 2023

  Identified key customer pain points through various research channels to implement user interface improvements, thus increasing customer conversion rates by 13% and platform Net Promoter Score by 22 points. Developed a streamlined internal customer service workflows and standard operating procedures to minimize customer touch points and decrease case resolution time from 5 days to under 48 hours. Recruited, trained, and managed the local (NYC) and overseas (Guangzhou) supply chain sales teams, generating $2.5 million in sales GMV. Show less



HomeAdvisor

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Senior Online Marketing Consultant

  • Jan 2015 - May 2018

  Prospected, developed, and closed a targeted list of high yield clients in various home improvement industries. Brought in over 250 accounts totaling over $500k in revenue. Promoted to Senior Online Marketing Consultant. Mentored new hire classes to accelerate sales training graduation rates. Prospected, developed, and closed a targeted list of high yield clients in various home improvement industries. Brought in over 250 accounts totaling over $500k in revenue. Promoted to Senior Online Marketing Consultant. Mentored new hire classes to accelerate sales training graduation rates.



L'Occitane en Provence

• United States
• Financial Services
• 1 - 100 Employee

• Marketing Intern

  • May 2014 - Dec 2014

  Facilitated internal communications across US, French, Canadian, and Australian offices. Collaborated with external vendors to design and develop marketing materials. Organized the winter holiday marketing campaigns for 12 L'Occtiane stores across the U.S. Analyzed sales reports and consumer feedback to track the development of Le Couvent des Minimes (a L'Occitane-owned company). Facilitated internal communications across US, French, Canadian, and Australian offices. Collaborated with external vendors to design and develop marketing materials. Organized the winter holiday marketing campaigns for 12 L'Occtiane stores across the U.S. Analyzed sales reports and consumer feedback to track the development of Le Couvent des Minimes (a L'Occitane-owned company).