Experience

City of Manhattan, Kansas

• United States
• Government Administration
• 1 - 100 Employee

• Human Resources Technician II

  • Jun 2022 - Present



Hobby Lobby

• Customer Service Manager

  • 2013 - Present

  Responsibilities include managing the staff, ensuring high quality customer service and dealing with unresolved customer service issues. These issues could concern an out of stock product, a customer complaint or a quality issue regarding a service or product. Oversee the cashiers to ensure they are doing an effective job and working to the best of their abilities and hands on experience in exercising discretion and judgment in regards to transaction problems and inquiries. Responsibilities include managing the staff, ensuring high quality customer service and dealing with unresolved customer service issues. These issues could concern an out of stock product, a customer complaint or a quality issue regarding a service or product. Oversee the cashiers to ensure they are doing an effective job and working to the best of their abilities and hands on experience in exercising discretion and judgment in regards to transaction problems and inquiries.



State Farm

• United States
• Insurance
• 700 & Above Employee

• Customer Service Representative

  • Aug 2015 - Dec 2017

  Help to support a team of 4 individuals in the day-to-day tasks of assisting customers • Skillfully resolved customer questions, requests, and complaints daily • Help to market & influence the promotion of company products • Participates in a sales role daily and assisted in the clerical duties within the office • Assist in the management of funds and the depositing of funds • Worked as a small team lead managing 2 team members • Facilitated the training of new employee and the continuation training on company changes to all employees • Developed new training aids for employees during onboarding procedures Show less