Experience

Yamaha Motor Corporation, USA

• United States
• Manufacturing
• 700 & Above Employee

• Field Sales & Marketing Rep (West Coast)

  • Aug 2017 - Present

  -Create and manage projects for sales, marketing, social media, technical training, referral source visits, dealer visits, and more. -Manage trade shows as a Yamaha Motor Corporation exhibitor. -Manage a variety of projects for Smart Power Vehicle Division. -Lead innovative discussions with weekly team meetings. -Manage ambassador relationships for Yamaha NAVI social media accounts. -Manage, product and execute training videos and set up virtual training for dealers we are unable to see in person. -Travel to prospect, train, or see new/current dealers for Authorized Yamaha Dealer Network -Manage @YamahaNAVI social media sites and create content daily (YouTube, Facebook, & Instagram) -Create and manage marketing projects for new brochures, website updates, training materials, etc. -Direct and produce Marketing video shoots. -Create script content for various marketing videos. -Ensure West Yamaha Dealers meet quarterly sales. -Lead in-services for NAVISERIES products for medical professionals, dealers, and consumers. -Work with multiple Yamaha divisions to successfully market launch NAVIONE and NAVIGO mobility products.



Ambry Genetics

• United States
• Biotechnology Research
• 400 - 500 Employee

• Client Data Lead

  • Jan 2015 - Aug 2017

  -Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems. -Coordinates with the Senior Customer Support Manager in re-training or executing policies/department responsibilities with staff. -Create presentations to Senior Customer Support Manager and VP of Operations to show individual and department quarterly goals. -Review accuracy of workflow in department within various Ambry systems. -Consistently bring up innovative ideas and workflow systems to ensure efficiency and HIPAA guidelines are met. -Lead weekly staff meetings and lead a team of 13 representatives.



Elite IT Partners, Inc.

• Customer Service Lead & Trainer

  • Jul 2014 - Dec 2014

  -Train new employees and ensure they are aware of how workflow is running. -Lead the customer services team ensuring every representative was working efficiently. -Deal with customer complaints and solve to find a solution. -Work with managers and directors on how to make company grow and become more efficient and cost effective for customers. -Train new employees and ensure they are aware of how workflow is running. -Lead the customer services team ensuring every representative was working efficiently. -Deal with customer complaints and solve to find a solution. -Work with managers and directors on how to make company grow and become more efficient and cost effective for customers.



YMCA of Orange County

• United States
• Individual and Family Services
• 100 - 200 Employee

• After School Site Coordinator

  • Feb 2012 - Jul 2014

  -Train new employees and ensure they are aware of how workflow is ran. -Lead the customer services team ensuring every representative was working efficiently. -Deal with customer complaints and solve to find a solution. -Work with managers and directors on how to make company grow and become more efficient and cost effective for customers. -Train new employees and ensure they are aware of how workflow is ran. -Lead the customer services team ensuring every representative was working efficiently. -Deal with customer complaints and solve to find a solution. -Work with managers and directors on how to make company grow and become more efficient and cost effective for customers.



Disneyland Resort

• United States
• Entertainment
• 700 & Above Employee

• Attractions Hostess

  • May 2010 - Feb 2012

  -Exceedingly fast-paced and highly professional customer service environment. -Excellent guest communication and interaction with extra attention to personalizing the guests’ experience and fulfilling their needs to ensure memorable moments. -Exceedingly fast-paced and highly professional customer service environment. -Excellent guest communication and interaction with extra attention to personalizing the guests’ experience and fulfilling their needs to ensure memorable moments.