Experience

DETEL

• United States
• Telecommunications
• 1 - 100 Employee

• Account Representative

  • Nov 2016 - Present

  •Consult (in-person and remote) with and guide technical decision makers on solutions sets to aid their environment as their trusted advisor.•Establish and maintain close relationships with client base to drive customer satisfaction/retention, sales opportunities and account growth.•Drive sales/service and support for technology hardware and networking solutions primarily in education but also government entities, libraries, corporations and small businesses.•Built territory to revenue stream of $5,000,000.00-$7,800,000.00 annually on average.•Resource coordination/liaison internally and externally (client and partner) from sale to deliverable to ensure project success and client satisfaction.•Lead internal team to ensure proper quoting, pricing, project vision, engineering and execution.•Direct internal team on new offerings based on market trends/direction, bringing those offerings to market/packaging.•Lead internal conference committee and attend/manage all shows.•Strengthened vendor/partner relationships to encourage beneficial negotiations to ensure ease of transactions and the best possible outcome to our clients. Show less

• Support Supervisor

  • Oct 2008 - Nov 2016

  •Created, maintained, and managed the helpdesks for all issues across a statewide fiber/microwave network as well as internal networks deployed. Verticals included education, government, small business and residential.•Developed support department through creating efficiencies with new processes and procedures, onboarding and training new staff.•Management of Support Staff.•Oversaw day-to-day operations of the helpdesk to ensure timeliness, professionalism, excellent oral/ written communication, and client satisfaction.•Increased customer satisfaction by 80% over an 8 year span based on data analytics from customer accounts.•Job planning/project management/project coordination/reconciliation on a variety of projects including DOTD deployments and repairs, ISP/LAN/WAN deployments, Network Maintenance Contracts, OTS State Wiring jobs, all massive product recall projects, etc.•Facilitated internal movement to ensure timely deliverables to the client.•Collaborated on Salesforce CRM implementation, workflow design and training of staff.•VoIP launch committee member.•Conference coordination and attendance/travel when required.•Collaborated on new website launched in 2015.•Served as a Disaster Recovery team member. Show less



The Cottonport Bank

• System Operations Manager

  • Jul 2007 - Oct 2008

  •Handled daily communications to and from The Federal Reserve Bank - ACH, Cash Letter and Return items •Management and troubleshooting of Opitcal device 3995 •Statement and cycle management •Monthly Credit Bureau Reporting •Managed backups for all servers •Facilitated IRS Reporting •Annual Disaster Recovery preparation and testing offsite •Internet Banking setup and support for customers •Led IT projects such as Laser conversion on all notices, letters, advice of credits, CD Interest Checks and launching Cash Management, Merchant Capture, FedReceipt/FedReturn, etc. •Merchant Capture file processing •Banking system, user profile, VoIP, printer, PC and all various internal systems support •End of Day and End of Year Processing Show less



Custom Financial Solutions LLC

• United States
• Financial Services
• 1 - 100 Employee

• Business Systems Analyst

  • Nov 2006 - Jul 2007

  •Installation, support, and customization of the SouthWare Innovations Excellence Series for clients throughout the United States. - Travel to client sites to install SouthWare - Train with clients on new installs or on new procedures developed for the client - Support of every aspect of SouthWare •Design of workflow customizations •Employee profile management for clients •Report creation via ReportMate and FYI reporting for clients •Helpdesk upkeep to ensure timeliness on requests surrounding the client’s customized system - Support of all network issues for internal employees Show less



MidSouth Bank

• United States
• Banking
• 100 - 200 Employee

• Helpdesk Specialist

  • Jul 2006 - Nov 2006

  •User profile management on the banking system. •Created templates for HR use withing the banking system to create efficiencies and ensure data security. •Work the help desk for all issues related to the banking system to ensure uptimes to bank personnel and smooth day-to-day operations. •Backup management for the banking system. •Help users with any problem they may have involving an application of the Microsoft Office Suite, basic computer issues, etc.. •Create extensive spreadsheets through use of Microsoft Excel for various projects. •Assisted in marketing with the creation of the monthly Teller newsletter, “Teller Time”, through the use of Microsoft Publisher. Show less



Precision Electronics

• Innis, LA

• Administratvie Assistant

  • May 2005 - Jul 2006

  •Handled all financial activity within the business. •Responsible for accounts receivable/payable, payroll, work order management, cost estimates and packing slips. •Maintained customer and job databases. •Handled all financial activity within the business. •Responsible for accounts receivable/payable, payroll, work order management, cost estimates and packing slips. •Maintained customer and job databases.