Experience

Pappadeaux’s Seafood Kitchen

• United States
• Restaurants
• 1 - 100 Employee

• Restaurant Floor Manager

  • Oct 2022 - Present

  • Oversee entire Front of House operation including Servers, Bussers, Bartenders, Hosts, Food Runners, and the Curbside Team; create multiple weekly goals and schedule shifts for Areas of Responsibility• Plan and lead daily pre-shift meeting to discuss responsibilities and shift assignments with employees • Manage up to 30 employees per shift to ensure targets and goals are met effectively• Conduct evaluations and review individual shift performance to develop staff’s excellent customer service skills• Communicate with guests and provide appropriate service recovery to uphold expectations of the brand• Execute high levels of cash handling and perform financial reporting at the end of each shift• Perform day-of coordination of special events, banquets, and gatherings, with up to 150 attendees



Polite Pig

• Guest Service Associate and Trainer

  • Sep 2020 - Aug 2021

  • Trained incoming and current team members to provide exceptional service in all areas of the operation• Performed all Front of House responsibilities including Greeter, Register, Server, Runner, and Beverage Operations• Greeted all guests at the door and expedited restaurant experience; processed orders efficiently and accurately• Provided both full and partial service to guests throughout their meals and assured food was served correctly• Mixed, served, and provided knowledge on beverages including, beer, cocktails, and bourbon• Bussed tables during and after guests’ meals to ensure quick turnover times during peak dining periods



Walt Disney World

• United States
• Entertainment Providers
• 700 & Above Employee

• Merchandise Hostess and Production Kitchen

  • Jan 2019 - Aug 2019

  • Delivered exceptional Guest Service at multiple merchandise locations on Main Street U.S.A. in Magic Kingdom • Handled payment transactions while conversing with guests to turn their transaction into an interaction• Trained in the production kitchen operation, creating specialty-themed pastry items for purchase• Formally recognized by leadership and coworkers for exhibiting Disney’s Four Keys Basics in the workplace and completed Disney’s Hospitality and Guest Service course to understand best practices



Alpha Delta Pi Sorority

• United States
• Non-profit Organizations
• 500 - 600 Employee

• Recruitment and Marketing Vice President

  • Nov 2017 - Nov 2018

  - Create and manage Chapter Marketing Plan and implement marketing strategies including social media platforms, promotional videos, and communication efforts- Oversee the chapter’s Recruitment Team to ensure follow-through of all tasks and responsibilities, while maintaining a $22,000+ budget- Serve as member of Executive Board to govern and develop chapter functions

• Formal Recruitment Chair

  • Nov 2016 - Nov 2017

  - Plan recruitment events for up to 350 women seeking membership in the chapter- Coordinate membership selection process by managing potential members’ records- Hosted workshops to increase professionalism and improve conversational skills



Nothing Bundt Cakes

• United States
• Food and Beverage Services
• 700 & Above Employee

• Intern at Nothing Bundt Cakes

  • Jan 2017 - Jul 2017

  • Prepared multiple sizes of cakes for customer enjoyment in a fast-paced environment• Communicated with Front of House employees to keep store stocked and fulfill orders• Trained new employees on the operations of the store and proper frosting procedures • Prepared multiple sizes of cakes for customer enjoyment in a fast-paced environment• Communicated with Front of House employees to keep store stocked and fulfill orders• Trained new employees on the operations of the store and proper frosting procedures