Chief Culture Officer

• May 2023 - Present

Culture Director

• Jun 2019 - Present

Marketing Manager

• May 2017 - Jun 2019

Developed and executed a multi-channel marketing plan and PR/communications strategy to drive the acquisition, retention and creation of a community of Mark Miller Subaru customers. Responsible for developing and maintaining relationships with non-profit organizations to give back to our community through the Subaru Love Promise Program. Create and oversee all events to further increase Mark Miller Subaru's physical presence in the community, and maintain Mark Miller Subaru's presence across the web and in the stores. Show less

Academic Advisor

• Oct 2015 - May 2017

Advised prospective students on course decisions and assisted students through multiple grant and financial aid application processes to receive funding. Continuously researched and implemented new strategies to attract student's interests in the school's programs, and responsible for the tracking and reporting of the Department's metrics. Advised prospective students on course decisions and assisted students through multiple grant and financial aid application processes to receive funding. Continuously researched and implemented new strategies to attract student's interests in the school's programs, and responsible for the tracking and reporting of the Department's metrics.

Manager of People & Culture

• Jan 2015 - Sep 2015

Responsible for all aspects of recruiting, interviewing, hiring & on-boarding for employees and volunteers. Ensured that The Leonardo's Core Values and Mission were communicated effectively to staff to create a company that thrives on mutual respect, creativity and curiosity.

Visitor Services Manager

• Oct 2011 - Jan 2015

Served as the primary operations manager for all Visitor Services Departments (Admissions, Exhibit Facilitators, Gift Store & Bistro) during open hours. Created, executed and maintained a strong guest service strategy to ensure all museum guests received an exceptional experience during their visit. Negotiated and created MOA's with external organizations hosting events and festivals both inside and surrounding The Leonardo to achieve mutually beneficial outcomes in regards to parking, ticket splits, hour changes and all other operational aspects. Developed and maintained an annual strategic membership plan which included member acquisition goals, sales strategies, member benefits, member communications and member renewals. Show less

Food's Manager

• Jun 2004 - Oct 2011

Managed up to 30 employees in over 6 food stands at any given time, assisting employees during busy times with cooking and cleaning to ensure all guests received their food in a timely manner. Responded to customer complaints in a friendly manner in an effort to turn any negative experience into a positive one, and responsible for ordering inventory to guarantee each food stand always had the appropriate amount of stock on hand. Managed up to 30 employees in over 6 food stands at any given time, assisting employees during busy times with cooking and cleaning to ensure all guests received their food in a timely manner. Responded to customer complaints in a friendly manner in an effort to turn any negative experience into a positive one, and responsible for ordering inventory to guarantee each food stand always had the appropriate amount of stock on hand.