Director of Loyalty Programs

• Apr 2015 - Present

Senior Program Manager

• Sep 2008 - Apr 2015

Act as the primary point of contact for client loyalty/incentive accounts while managing an internal team as well as a customer care center. The day-to-day responsibilities involve the application of inventory management software, retail product knowledge, managing service timelines and merchandising client accounts.• Communicate and build relationships with key client contacts• Knowledgeable of the client’s business and goals, latest industry news, and trends• Forecast customer demand for incentive merchandise; work with Purchasing to ensure appropriate inventory levels are maintained. Use sales analysis to provide insight on bulk purchases.• Supervise a team of coordinators; supervisory duties include but are not limited to: delegating responsibilities, overseeing quality of work, ensuring program service dates are met and exemplary customer service is delivered, and providing constructive feedback on performance• Establish, manage and maintain vendor relationships• Manage and negotiate both vendor advertising budgets as well as client advertisements/promotions• Proactively find new ways to grow the business relationship• Review and analyze program performance and make recommendations for improvements• Monitor invoices and returns• Review and approve product catalogs for all assigned accounts, which includes troubleshooting brands/categories as necessary• Ensure client direction is followed and met• Assist in developing and implementing departmental policies and initiatives• Responsible for the successful outcome of assigned programs and overall quality of the work

Program Manager

• Apr 2007 - Sep 2008

Advertising Account Exec

• 2006 - 2007

Account Coordinator

• 2005 - 2006