Experience

E & A Therapy, Inc.

• United States
• 1 - 100 Employee

• Office Manager

  • Oct 2015 - Present

  Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Prepare office for next day’s patients. Meet statistics and manage other receptionists duties, PTO, etc. Perform front desk responsibilities related to the check-in, check-out and scheduling of patients effectively to help ensure efficient operations and patient flow. Prepare office for next day’s patients. Meet statistics and manage other receptionists duties, PTO, etc.



Juan Carlos Fine Mexican Cuisine

• United States
• Restaurants

• Waitress

  • Jul 2017 - Jul 2019

  Responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill.


Scentsy
• United States
• Manufacturing
• 1 - 100 Employee
• Independent Consultant

  • Oct 2015 - Jan 2017


MedRisk Inc.

• United States

• Quality Assurance Professional

  • Aug 2015 - Oct 2015

  Quality Assurance Professional is responsible for supporting all the teams within the Consumer Affairs Department by consistently providing an easy, efficient and productive customer experience for internal and external clients. -Monitor the Customer Service/ Sedgwick inbox-Complete call reviews for the inbound, scheduling, CIT, and Continued Auth and DX departments-Complete EOC audits for inbound - Providing daily reports to management with errors-Communicate with the upmost professionalism to client's requests when responding to any inquiry-Provide feedback to leadership teams on trends that each department needs to focus on to ensure quality of work input-Work on cases that are missing information so billing can proceed-Assist with live chat-Assist in obtaining verification for EOCs that patient already started treatment, however hasn't been approved by insurer yet-Check after hours voicemails-Consistently meet MedRisk Customer Support Service and Quality standards -Complete special projects or tasks as assigned by the supervisor-Other duties as assigned Show less

• Customer Service Professional/Scheduler

  • Mar 2015 - Aug 2015

  Perform scheduling for Workman Compensation claimsDuties:Work with workman’s compensation insurance company to acquire authorization to treat.Interact with physical therapy call centers to schedule appropriate treatment plan for patient.Contact patient to set up a schedule for their physical therapy.Answer multi-line phones and conference calls.



Flik Conference Solutions

• Conference Service/Coordinator Assistant

  • Oct 2011 - Mar 2015

  Perform clerical duties and assist persons utilizing the Conference Meeting Rooms, and related work.; Greet, direct and/or escort clients to designated meeting rooms. Perform clerical duties as assigned; including daily and weekly reports, attendee tent cards/name badges, room assignments. Communicate all pertinent matters to manager (s) as necessary, including guest concerns and special guest/group requests. Assist in conference room readiness inspections to determine the room is equipped with the proper set up and event materials such as pads, pens, event handouts and welcome packets. Provide basic information to clients about usage of the Conference Meeting Rooms. Attend all training sessions and staff meetings; Check overnight Guests In and Out. Prepare guest rooms and common areas prior to guest arrival and during guest stay. Collect and distribute linen and toiletries. Report maintenance problems per established procedures Show less



Sears Hardware and Appliance

• United States
• Wholesale Building Materials

• Customer Service Associate

  • Aug 2010 - Sep 2011

  Provide excellent customer service; cashier – including cash and credit card transactions as well as returns; stock shelves. Provide excellent customer service; cashier – including cash and credit card transactions as well as returns; stock shelves.