Project Coordinator

• Aug 2018 - Present

The overall aim of the role is to plan, coordinate and manage the scheduling and delivery of Higher Education (HE) web projects at RV – working as part of the HE Web Production team on projects of all sizes. My job remits include: • Project managing web based projects of all sizes. • Producing project Gantt charts. • Booking and scheduling team resource. • Booking calls, meetings and shoot dates with clients. • Create location shoot schedules, book hotels and arrange transport logistics. • Working closely with our clients, Discussing scope changes, logging all budget/scope changes in our management systems. • Responsibility for tracking and invoicing all project finances. • Liaise with web development team regarding client updates and amends during the development phase of a project. • Constant and consistent liaison with client throughout an entire project, from concept to completion. • Traffic management – planning the time and resource of team members required to complete my projects. • Part of the Quality Control process whereby work is checked to ensure consistent quality. Show less

Production Manager

• Jun 2017 - Present

Being the Production Manager on the largest commercial project takes real character and determination, ensuring strict targets are met, all key stakeholders are updated on progress, production is to schedule and workload is managed across numerous sub teams, including external sub contractors.I work across a multifunctional team of 30 to develop and deliver each piece of training material, in conjunction with the clients needs. My role is responsible for the delivery of 100+ elearning modules. Starting with content collection and analysis, storyboarding and through to management of amendments and feedback from the client.· Responsible for the delivery of products on time, to quality and to budget· Responsible for ensuring that products are delivered to the specifications laid out in the learning strategy.· Set the production schedules according to the budget at the start of the production process· Manage the production process and risk management, identifying any slippages as a risk to the project.· Customer liaison· Responsible for collecting and analysing production data. Using this data to identify trends and areas for process improvement moving forward”· Working closely with creative teams, managing multiple teams workload including external sub contractors and delegating responsibility effectively· Responsible for allocating resource, ensuring that this resource works within the statement of works· Developing new innovative solutions to exceed customer needs Show less

Customer Support Manager

• Jan 2016 - Present

I work closely with a variety of stakeholders to support internal engagement of our products along with supporting clients with the on boarding and implementation of their solutions. This usually includes; project managing, stakeholder engagement, system scoping all of which need to meet their objectives. Key responsibilities:• Creation and rollout of a three tiered training program for all internal employees• Established product communication plan for internal employees and 1000+ system administrators• Platform (SAAS) onboarding for key accounts inclusive of; training, engagement, setup and project management• Production and maintenance of company wide training collateral, Including interactive guides and video tutorials.• Project lead for transitioning customers from the old platform to the new, including Implementation of these transition plans, including migrations, communications and training• Developed the role of ‘go to’ person within the company for resolution of technical queries• Representing clients requirements in operations and product development meetings • Company wide ‘Go to’ person for technical functionality questions and guidance. Show less

Customer Support Advisor

• Jul 2014 - Present

This customer-facing role was to support small to medium businesses through the integration of online learning solutions into their business. This role incorporated supporting customers and colleagues with functionality of the cloud based software packages, by using my expertise with translating technical terminology into layman’s terms. I had considerable involvement with training customers on our Learning Management System. This included webinar training, over the phone training and face to face training.Key responsibilities: • Supporting new customers through the on boarding process, managing their expectations while introducing them to new products and services.• Working with the sales teams to ensure all customers expectations are fulfilled. • Leading on project based tasks and supporting with project management on large scale contracts• Implementing new procedures and ways of working within the division to help support internal and external customers • Developing interactive guides and video tutorials to help support customers on the LMS• Training internal and external customers on various functionalities and services that we offer and being seen as the 'go to person' for help & support. Show less

E-Learning Admin & Operations

• Oct 2011 - Present

This role was focussed around supporting the Account Management and Business Development teams with their day-to-day activities. Key responsibilities:• Invoicing for sales and handling in bound sales queries • Supporting on bid presentations • Technical and administration support, over the phone and via email • Supporting on sales meetings and producing relevant collateral • Training new team members where required• Maintaining quality control of the LMS

Administrator Receptionist

• Sep 2010 - Sep 2011