Senior Product Owner

• Jun 2023 - Present

Program Director - Client Products

• Apr 2022 - Jun 2023

• Promoted from sister company (TBS) to establish a new product management department in a start-up environment to manage development of proprietary brands and solution implementations across a global family of companies • Primary strategist for all client-facing products guiding implementations and development to establish a global approach (multi-language, multi-currency, branding, etc.), integrate with partner products, and standardize data management for finance and logistics industries • Directed initiative bringing new finance products focused on lending in the supply chain sector to the UK market and implementing critical supporting SaaS software for a sister financial services group • Overhauled and combined two legacy client-facing account management apps by directing UI/UX design and development of a proprietary MVP with iOS, Android, and separate client and admin web platforms • Principal director for Salesforce Sales Cloud and Marketing Cloud implementation with the UK finance programs to standardize process and data analysis across the family of companies • Led initiative to establish and maintain regulatory compliance for global BaaS product offerings (including physical debit cards, digital wallet, and a custom account management app) for sister finance groups with a projected $2 mil revenue opportunity within the first year • Led team project management and planning utilizing Agile and Waterfall methodologies, directing multiple Scrum teams and project teams to meet KPIs with weekly reporting and standardized SOPs Show less

Product Owner

• Jun 2018 - May 2022

• Served in multiple capacities in product and project management to establish an in-house software team building proprietary products and implement third-party solutions • Created product management standards by establishing stakeholder and user engagement expectations, leading more in-depth UX analysis, and creating regular comprehensive product communications • Mentored Product Owners and Scrum Masters while implementing Agile best practice with new teams • Developed strong cross functional and departmental relationships with the company marketing department leading to broader more robust marketing campaigns, faster user adoption, and significant reduction in customer service phone calls • Developed processes and stabilized release process resulting in 80% reduction in downtime related to feature releases and product updates • Owned a proprietary client-facing account management portal and led efforts to overhaul, redesign, and release a new version for iOS, Android, and web based on user research and analytics • Served in multiple Scrum roles in addition to PO on a two-year project replacing legacy systems with a custom ERP system built with NetSuite and proprietary in-house purchasing software • Led a 3-month initiative to standardize and develop an IT knowledge base including configuring a Confluence instance, developing a knowledge base structure, and fully documenting all IT processes, infrastructure, and help guides • Became company expert on Atlassian Confluence and Jira and used plug-ins to establish systems for company wide KPI reporting, critical credit reporting dashboards, and departmental service desks that drastically increased collections and accounting efficiency • Led initiative to select and implement a new contract management solution and develop company SOPs for contract management • Supported project management team by establishing PMO standards and practices including a complete project template library Show less

Resident Director of Honors House

• Aug 2015 - Jul 2017

• Directed the Honors House residence hall, managing building cleaning and front desk support, as well as a team of Residence Assistances (RAs) to mentor and support students • Led yearly recruiting activities including processes to interview 100+ candidates and hire for Residence Assistants and front desk staff • Initiated and established on campus therapy dog program to promote student mental health and well-being and encourage relationship development with mentors • Managed Residence Life education and community events for Honors House including guest speakers, mentoring and study sessions, and mental health activities Show less