Experience

First Peoples Bank (Pine Mountain, GA)

• Operations/Call Center Representative

  • Jul 2020 - Present

  Pine Mountain, Georgia, United States ➢ Assists customers with researching their accounts for errors and providing balances using BancPac ➢ Resolves online banking and debit card issues for customers ➢ Reviews daily reports to verify accurate customer information and checks for fraudulent accounts ➢ Reports charge off accounts in ChexSystem ➢ Processes incoming and outgoing wires ➢ Scans in all DDA documents and the accounting documents for company

• Bank Teller

  • May 2018 - May 2020

  Pine Mountain, Georgia, United States ➢ Handled deposits for checks and cash transactions daily ➢ Maintained teller ledger and a balanced drawer ➢ Assisted customers with online banking and debit card issues ➢ Assisted customers with opening accounts and activating debit cards



Airwave Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Cable Billing Specialist

  • Jul 2015 - Dec 2017

  Annapolis, Maryland, United States ➢ Managed resident cable orders, ensured on time payments, and closed canceled accounts ➢ Maintained collections and termination of unpaid accounts ➢ Seized deposits on damaged equipment

• Call Center Supervisor

  • Jul 2015 - Dec 2017

  Annapolis, Maryland, United States ➢ Managed Call Center to ensure representatives were on time and performing daily duties ➢ Aided representatives with resolving resident issues and approving appointments as needed ➢ Took escalated phone calls and resolved conflict with unsatisfied and distressed residents

• Call Center Representative

  • Jul 2015 - Dec 2017

  Annapolis, Maryland, United States ➢ Assisted residents in troubleshooting issues with internet and cable services ➢ Problem resolution through root cause investigation and technical support ➢ Set appointments for on-site representatives with supervisor approval



SouthCrest Bank

• United States
• Banking

• Bank Teller

  • Oct 2014 - May 2015

  Manchester, Georgia, United States ➢ Handled deposits for checks and cash transactions daily ➢ Maintained teller ledger and balanced drawer ➢ Provided customer service for clients