Experience

Vetspire

• United States
• Veterinary Services
• 1 - 100 Employee

• Software Quality Assurance Analyst

  • May 2022 - Present

  In this tenure, I organise testing efforts for products at various phases of development to ensure the highest quality and functionality. I use JIRA to track defects and submit them to developers in order to facilitate quick issue resolution. I manage and optimise a large test case collection in order to meet existing testing needs. I deliver high-quality software products by overseeing the management and execution of the software testing lifecycle from start to finish. By collaborating with peers and other staff members, I establish a good and collaborative work environment. • Enhanced overall company performance by leading development of skilled team and providing progressive roadmaps to staff on best working practices. • Maintained coverage of software functionality by developing extensive test repository and formulating tests for regression suite. • Resolved critical issues by establishing standardized processes for reporting bugs and addressing urgent issues. • Verified quality of new features and version releases by creating detailed test plans. Show less



Thrive Pet Healthcare

• United States
• Veterinary Services
• 500 - 600 Employee

• Business Data Analyst

  • Nov 2021 - May 2022

  In this job role, I communicated with internal business partners while building trust and knowledge of client demands to ensure effective service delivery. To gather accurate needs, I interviewed clients using surveys, questionnaires, and seminars. I learned about company processes and user requirements by conducting interviews with key business users. I ensured that strict deadlines were met by maintaining constant contact between engineers, clients, and software implementers. I met with clinic employees on-site to undertake data checks and validation. • Ensured accuracy of converted data by performing data checks and communicating all data conversion issues to development team, while conducting on-site meetings with clinic staff. • Enhanced information gathering process by implementing novel methodologies for collecting client data and input. • Addressed client issues encountered during software conversion by leveraging cutting-edge solutions. • Accelerated onboarding of additional sites by reducing time required for software implementations Show less



BISHOP VETERINARY HOSPITAL

• United States
• Veterinary Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2013 - Nov 2021

  To achieve the best results, I rebuilt codes, bundles, electronic forms, workflows, and consent forms. I implemented a variety of IT solutions, including VOIP phones, a patient portal, integrated lab and imaging, scanning software, and Google workspace, all with the goal of increasing productivity and communication. By structuring and assigning resources, supplies, and teams, I met operational demand and essential metrics. I improved operational effectiveness by anticipating and addressing complicated situations and utilising strong problem-solving abilities. I built a high-performing workforce by hiring top-tier applicants for crucial positions. • Eliminated paper-based processes by transforming obsolete medical records system to fully computerized and paperless record system. • Promoted smooth data transfer and communication between hospital's four locations by designing and updating network architecture. Show less