Experience

FT Workforce

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• Dump truck operator

  • Nov 2022 - Present



AIB

• Ireland
• Banking
• 700 & Above Employee

• Call Center Agent

  • Aug 2021 - Sep 2022

  Responsible for managing incoming and outgoing calls, Assisting with address changes. Aiding customers in reviewing bank charges and explaining the reasoning behind them. Helping customers who have been the victim of theft, identity theft, or fraud, Guide callers through troubleshooting, navigating the company site or using the products or services and De-escalate situations involving dissatisfied customers, offering patient assistance and support Responsible for managing incoming and outgoing calls, Assisting with address changes. Aiding customers in reviewing bank charges and explaining the reasoning behind them. Helping customers who have been the victim of theft, identity theft, or fraud, Guide callers through troubleshooting, navigating the company site or using the products or services and De-escalate situations involving dissatisfied customers, offering patient assistance and support



Health Service Executive

• Hospitals and Health Care
• 700 & Above Employee

• Hse clerical officer

  • Feb 2021 - Aug 2021

  Responsible for verifying identification and maintaining confidentiality . Communicating with clients with intellectual disabilities, mental health conditions and language barriers. Dealing with clients who are stressed/anxious/angry. Use of Excel for tally of numbers at end of each day. Responsible for Correcting Mistakes made by vaccinators to ensure all data was correct at end of each day. Phoning clients to reschedule or organise there vaccinations. Responsible for verifying identification and maintaining confidentiality . Communicating with clients with intellectual disabilities, mental health conditions and language barriers. Dealing with clients who are stressed/anxious/angry. Use of Excel for tally of numbers at end of each day. Responsible for Correcting Mistakes made by vaccinators to ensure all data was correct at end of each day. Phoning clients to reschedule or organise there vaccinations.