Lead Counselor

• Jun 2016 - Present

Project Coordinator & Office Manager

• Oct 2015 - Present

Manages constantly growing, local & family owned seasonal business. Strategically schedules and organizes three working crews & trucks to ensure efficient routes around the greater Seattle area. Provides strategy and consulting to improve efficiency, consistency, overall sales and brand development. Provides support to operations team & crews to guarantee customer satisfaction 7 days a week. Converts leads to bids through thorough knowledge of the product and services Holiday Spirit Lighting offers. Provides custom, on-site installation estimates to bring in new sales. Completes invoicing promptly while recording information for ongoing Salesforce database. Analyzes crew efficiency, seasonal sales & profit, and provides projections. Ensures complete customer satisfaction through personalized and professional communication.

Server

• Jun 2015 - Sep 2015

Provided personable and professional customer service in fine-dining setting. Acted as a steward for the parks unique natural history, extensive trail system and safety considerations. Provided personable and professional customer service in fine-dining setting. Acted as a steward for the parks unique natural history, extensive trail system and safety considerations.

Account Manager

• Jul 2014 - Mar 2015

Sole account manager for all commercial and permanent industrial recycling accounts in Seattle region. Responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial recycling services. Maintains a thorough knowledge of Republic's available services, lines of business, pricing structures, and offers additional services as appropriate to existing customers. Provides and pursues new sales opportunities. Partners with operations team to address customer service needs. Offers educational support and guidance to assist customers in achieving sustainability goals. Provides solutions to ensure a streamlined, simple approach to responsible waste management.

Recycling Coordinator

• Nov 2013 - Jul 2014

Recycling education and community outreach coordinator. Works with current, new and potential commercial customers to ensure effective recycling programs; diversion education, customer service, community events. Offers materials, support and staff education to effectively install environmentally conscious waste programs throughout Seattle businesses. Works closely with sales team for high quality, personal customer service and sales potential.

Server

• Jan 2013 - Sep 2013

Customer service and sales at high volume, local, family owned Irish pub. Customer service and sales at high volume, local, family owned Irish pub.

Outreach Associate

• Jul 2013 - Aug 2013

Promoted eco-friendly and alternative advertising campaigns, educated potential client base at community events, accurately described and sold environmental business concepts, managed existing client relationships while extending client base through in-field sales. Promoted eco-friendly and alternative advertising campaigns, educated potential client base at community events, accurately described and sold environmental business concepts, managed existing client relationships while extending client base through in-field sales.

Server

• Jan 2012 - Apr 2012

Sole server, cashier, cooking assistant and busser for small, family owned, high volume and customer facing cafe in the heart of Sydney's business district. Sole server, cashier, cooking assistant and busser for small, family owned, high volume and customer facing cafe in the heart of Sydney's business district.

Bartender

• Jul 2010 - Aug 2011

High quality customer service and bar sales at Executive Lounge. High quality customer service and bar sales at Executive Lounge.

Surface Water Managment Intern

• Jun 2010 - Sep 2010

Monitored in-situ parameters (pH, DO, conductivity, temperature), physical mapping of county streams using field surveys and GIS, invasive species removal (Duckweed and Himalayan Blackberry), surveyed and maintained stream restoration and fish habitat conditions, native plant identification, community outreach and engagement. Monitored in-situ parameters (pH, DO, conductivity, temperature), physical mapping of county streams using field surveys and GIS, invasive species removal (Duckweed and Himalayan Blackberry), surveyed and maintained stream restoration and fish habitat conditions, native plant identification, community outreach and engagement.