Experience

Bryr Studio

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Experience

  • Nov 2022 - Present



Quora

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Recruiting Operations

  • Feb 2022 - Aug 2022



Convoy Inc

• United States
• Transportation, Logistics, Supply Chain and Storage
• 500 - 600 Employee

• Customer Success Manager

  • Feb 2021 - Jan 2022

• Senior Operations Specialist

  • Sep 2019 - Feb 2021

• Operations Specialist

  • Nov 2018 - Sep 2019



Managed by Q

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Client Experience Associate

  • Aug 2017 - Jun 2018

  -Trained 5 new hires for the client experience team-Created new and updated existing presentations, how-to articles, and playbooks for new hires and current client experience team members-Collaborated cross-functionally with internal teams to improve the client experience-Proactive outreach to re-engage clients on the platform-Conducted monthly one on one meetings with client experience associates to coach them on team quality standards in client-facing calls, chats, and emails-Served as the first point of escalation for all client experience associates when solving difficult client problems-Supported clients by resolving their inquiries and complaints via email, chat, and over the phone Show less

• Client Experience Associate

  • Aug 2016 - Aug 2017

  -Supported clients by resolving their inquiries and complaints via email, chat, and over the phone-Created and re-worked internal and client-facing processes for the client experience team to use each day-Identify clients for “customer love” gifts, research potential gifts, and schedule gift deliveries



Kiva

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Kiva Zip Operations Intern

  • May 2015 - Dec 2015

  -Managed a pipeline of about 50 borrowers -Drafted and finalized a playbook and templates for working with delinquent borrowers -Assist users in draft, review, and fundraising processes -Edit written profiles -Support borrowers/trustees/lenders through various processes over the phone, in person, and via email -Managed a pipeline of about 50 borrowers -Drafted and finalized a playbook and templates for working with delinquent borrowers -Assist users in draft, review, and fundraising processes -Edit written profiles -Support borrowers/trustees/lenders through various processes over the phone, in person, and via email