Experience

Premiere Response

• United States
• Consumer Services
• 100 - 200 Employee

• Customer Care Agent

  • Dec 2020 - Present

  Handle customer inquiries and complaints Maximize every sales opportunity by upselling and cross-selling profitable products Document and update customer records based on interactions Maintain a knowledge base of the evolving products and services Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Work remotely Handle customer inquiries and complaints Maximize every sales opportunity by upselling and cross-selling profitable products Document and update customer records based on interactions Maintain a knowledge base of the evolving products and services Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently Work remotely



P.F. Chang's

• United States
• Restaurants
• 700 & Above Employee

• Server

  • May 2017 - Dec 2020

  Engage with guests Trouble-shoot customer service issues as they arise Use POS system Process Payments Engage with guests Trouble-shoot customer service issues as they arise Use POS system Process Payments



The Holiday Inn

• New Jersey

• Front Desk Agent

  • Jul 2016 - May 2017

  Resolve customer concerns efficiently and ensure customer satisfaction Use of Opera PMS Answer telephone calls and questions about hotel services Schedule hotel shuttle rides and wake-up calls Responsible for cash and credit card transactions as well as cash drop Resolve customer concerns efficiently and ensure customer satisfaction Use of Opera PMS Answer telephone calls and questions about hotel services Schedule hotel shuttle rides and wake-up calls Responsible for cash and credit card transactions as well as cash drop



John's of Times Square

• United States
• Restaurants
• 1 - 100 Employee

• Server

  • Nov 2014 - Jun 2016

  Provide memorable service and ensure customer satisfaction Use of Square and online applications such as Grubhub and Eat24 Answer telephone calls for inquiries and delivery service Responsible for cash and credit card transactions Provide memorable service and ensure customer satisfaction Use of Square and online applications such as Grubhub and Eat24 Answer telephone calls for inquiries and delivery service Responsible for cash and credit card transactions