Experience

AHI Travel

• Travel Arrangements
• 1 - 100 Employee

• Passenger Service Agent

  • Jun 2015 - Present

  Responsible for administering and maintaining 8-12 complex travel programs at any given time.Prepared extensive correspondence and program mailings.Oversaw a wide range of projects involving writing and editing travel documents. Responsible for maintaining and extensive network of alumni associations, updating client databases, organizing incoming and outgoing mail, and managing the daily operations of each travel program. Performed light general accounting duties making sure our customers were given assistance in bringing their past due account balances current. I also assisted the reception area greeting visitors and directing calls as they can in. Assisted in covering the reception desk screening calls, greeting visitors. Show less



It's Just Lunch

• United States
• Consumer Services
• 1 - 100 Employee

• Lead Consultant

  • Apr 2014 - Jun 2015

  Responsible for overseeing the duties and responsibilities of 3 coordinators as they work to match clients according to their specific requirements and profiles. Maintain client files for hundreds of active clients on a daily basis.Maintain 2000 of inactive files continuously screening for potential repeat customers.Assist the manager with interviewing new employees training all new hires. Ensure customers concerns and problems are addressed immediately and to everyone's satisfaction.Primary support for the sales team ensuring they have all the resources required to increase active. Handling a high volume of phone calls all while screening each call and routing them as needed. Show less



Gohagan, Thomas P. & Company

• Passenger Service Agent

  • May 2010 - Apr 2014

  Answered a high volume of phone calls, assisted clients, organized and maintaining client files. Responsible for administering and maintaining 12-15 complex travel programs at any given time.Prepared extensive correspondence and program mailings. Oversaw a wide range of projects involving writing and editing travel documents.Responsible for maintaining and extensive network of alumni associations, updating client databases, organizing incoming and outgoing mail, and managing the daily operations of each travel program. Performed light general accounting duties making sure our customers were given assistance in bringing their past due account balances current. I also assisted the reception area greeting visitors and directing calls as they can in. Assisted in covering the reception desk screening calls, greeting visitors. Show less



CWT

• Morocco
• Technology, Information and Internet

• Travel Sales Consultant

  • May 2005 - May 2010

  Responsible for booking incentive based travel.Supported major insurance companies and large pharmaceutical sales corporations.Served our clients from the office as well as in the field providing our customers with on site management at various meeting locations. Coordinated airline itinerary changes facilitated travel related requests on site based on the customer needs. I also was given clerical tasks and projects assigned by my supervisor. Responsible for booking incentive based travel.Supported major insurance companies and large pharmaceutical sales corporations.Served our clients from the office as well as in the field providing our customers with on site management at various meeting locations. Coordinated airline itinerary changes facilitated travel related requests on site based on the customer needs. I also was given clerical tasks and projects assigned by my supervisor.



Rosenbluth Vacations

• United States
• Travel Arrangements
• 1 - 100 Employee

• Travel Sales Consultant

  • Sep 1997 - May 2005

  Answered a high volume of phone calls, assisted clients, organized and maintaining client files.Answered an average of fifty plus customer calls in a day handling all related questions and dealing with complications. Assisted the customer directly confirming all itineraries for both domestic and international travel.Responsible for the overall travel related costs by researching the most economical air, car, and hotel reservations. Answered a high volume of phone calls, assisted clients, organized and maintaining client files.Answered an average of fifty plus customer calls in a day handling all related questions and dealing with complications. Assisted the customer directly confirming all itineraries for both domestic and international travel.Responsible for the overall travel related costs by researching the most economical air, car, and hotel reservations.