Field Marketing Specialist

• Aug 2022 - Present

Front Office Manager/Assistant General Manager

• Mar 2021 - Apr 2022

• Assisted the General Manager in day-to-day operations of opening a brand-new hotel. Assigning duties to each department including front desk, food and beverage, housekeeping and maintenance to ensure adherence to hotel policies and established operating procedures.• Provided training to staff and HOD's, covering in any area that was needed at any specific time including front desk, food and beverage, housekeeping, maintenance, and general office responsibilities.• Acts as the hotels public relations director, alongside the Sales Director, and promoted the property within the hotel industry, local community and trade associations.• Monitored the Guest feedback on Trip advisor, OTA's etc. and all other hotel surveys. Received, resolved and assisted the General manager in resolving guest complaints and service recovery process.• Hiring and finding a selection of hotel staff and completed all new hire paper works. Reviewed employee performance and conducted personnel actions such as disciplinary actions and terminations.• Maintaining accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.• Adhered to all franchise and company procedures and regulations as well as standard operating procedures, ensuring full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• Building owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.• Assisted the GM in in all aspects of business planning and be available 24/7 in case to respond to any guest or employee emergencies.• Corporate client handling and assisting in new client acquisition along with the sales team whenever needed.• Creating content and co-managing social media platforms along with all our Sales director using Adobe and Microsoft Office Tools.• Managed all reviews from third-party reviews to in person praise and complaints. Show less

Temporary Sales & Marketing Director

• Sep 2021 - Nov 2021

• Stood in as Sales Director during transitionary period and trained current Sales & Marketing Director.• Participated in the development and implementation of business strategies for the hotel that are aligned with the overall mission, vision, values, and strategies.• Participated in the development of the hotel’s business strategies.• Developed and implemented marketing and sales strategies that supports achievement of the hotel’s goals.• Monitored status regularly and adjusted marketing and sales strategies as appropriate.• Achieved market share and revenue goals by directing the group and transient sales and marketing strategies.• Analyzed sales and market statistics to determine profitability of sold business and opportunities within the market.• Developed sales strategies designed to maximize revenue and yield goals.• Participated in the development of yield management strategies for the hotel.• Created and assisted in implementing marketing strategies that are designed to increase awareness in the local market.• Developed and assisted in implementing public relations and advertising campaigns.• Ensured all materials used to market the hotel are in accordance with brand standards.• Maximized productivity by ensuring that sold business is aligned with the hotel’s yield management strategies.• Qualified prospective leads as to profitability.• Designed and proposed programs that meet the clients’ needs.• Approved function space allocation for group and catering bookings.• Coordinated sales efforts for catering and rooms sales.• Negotiated and closed contracts with key customers.• Worked in conjunction with Director of Revenue Management and General Manager. Show less

Guest Services Representative/Marketing & Event Sales Coordinator

• Mar 2020 - Apr 2021

• Answering phone calls and directing them to the intended department• Assisting in driving decisions and solutions from proven data that lead to successful marketing and e-commerce initiatives• Perform market and client research.• Greeting guests upon arrival and making them feel welcomed• Administering check-ins and check-outs• Providing front desk services to guests• Assigning rooms and taking care of administrative duties• Assisted in delivering innovative and creative design directions and solutions that elevated the brand.• Booking group reservations, making rate codes, making room blocks, and getting back to teams in a timely manner.• Work with marketing team to manage brand and marketing initiatives.• Help manage all social media accounts and respond to guest inquiries.• Delivering mail and messages• Processing Guest Payments and billing for master accounts• Accommodating general and unique requests• Diffusing conflict or tense situations with guests Show less

Marketing & Design Assistant

• Jul 2019 - Mar 2020

• Assisted in delivering innovative and creative design directions and solutions that elevated the brand.• Help decide new directions and formulate ideas for the execution of seasonal photoshoots.• Help manage all social media accounts and respond to guest inquiries.• Assisting in driving decisions and solutions from proven data that lead to successful marketing and e-commerce initiatives• Work with marketing team to manage brand and marketing initiatives.• Perform market and client research.• Planned the creative process & production of multiple different campaigns.• Assisted in opening the new store and marketing to our target audience for success.• Guided creative development and execution for new brand identity, voice, and formulate new forms of messaging across all social media channels.• Provided support in any way the marketing department needed.• Helped execute marketing strategies. Show less

Customer Service Representative/CSR Manager

• Aug 2017 - Mar 2020

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as action taken.• Check to ensure that appropriate changes were made to resolve customers’ problems.• Determine charges for services requested, collect deposits or payments, or arrange for billing.• Refer unresolved customer grievances to designated departments for further investigation.• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.• Complete contract forms prepare change of address records, or issue service discontinuance orders, using computers.• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.• Packaging and shipping products via Ship station.• Set up the new retail location for opening, while figuring out ways to market to the customers to ensure success.• In charge of hiring, firing, disciplinary actions, and payroll regarding staff. Show less

Men's Basketball Office Assistant

• Aug 2018 - May 2019

• Answering phone calls and directing them to the intended department • Making copies, faxing & filing documents • Errands both on & off campus • Greeting visitors • Assisting with weekly & camp mail outs • Typing basic documents • Aiding in game day set up • Helping with banquet planning & set up • Answering phone calls and directing them to the intended department • Making copies, faxing & filing documents • Errands both on & off campus • Greeting visitors • Assisting with weekly & camp mail outs • Typing basic documents • Aiding in game day set up • Helping with banquet planning & set up

Seasonal Store Cashier

• Mar 2017 - Aug 2017

• Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. • Greet customers entering establishments. • Receive payment by cash, check, credit cards, vouchers, or automatic debits. • Issue receipts, refunds, credits, or change due to customers. • Assist customers by providing information and resolving their complaints. • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners. • Greet customers entering establishments.

Youth Summer Program Staff

• Jun 2015 - Sep 2015

• Experience working in a team environment. • Strong communications skills, both oral and written. • Planning, developing and implementing programs in a variety of core areas. • Providing guidance and discipline for youth. • Working with parents and partners for the success of the youth. • Experience working in a team environment. • Strong communications skills, both oral and written. • Planning, developing and implementing programs in a variety of core areas. • Providing guidance and discipline for youth. • Working with parents and partners for the success of the youth.