Technical Support Analyst

• Aug 2023 - Present

Owner/Operator

• Jun 2004 - Present

Event production company based in Denver, CO. Producing both Intimate and large scale events in both established venue spaces and DIY. Project Management Artist management and agency Tour management/travel booking Promotions, Graphic design, Canva, social media marketing, experiential marketing Sound and lighting technician Costume designer and manager Brand Ambassador Event production company based in Denver, CO. Producing both Intimate and large scale events in both established venue spaces and DIY. Project Management Artist management and agency Tour management/travel booking Promotions, Graphic design, Canva, social media marketing, experiential marketing Sound and lighting technician Costume designer and manager Brand Ambassador

Event Coordinator/ Brand Ambassador

• Nov 2009 - Jul 2023

Brand Ambassador and experiential marketer, leveraging face to face communication to increase brand awareness and reach. Event coordinator, setting up and tearing down sets for events and coordinating people in their roles. Trained new Brand Ambassadors on effective experiential marketing techniques for fun, efficient, and successful promotions. Intimate events and large scale entertainment productions. Set design and construction including lights and sound set up. Hospitality professional and event host. Show less

Operations Engagement Committee Lead

• Apr 2021 - Apr 2023

Product Operations Specialist

• Dec 2020 - Apr 2023

-Managed workflow of support ticket requests via Zendesk, Talkdesk, and Kustomer CRM platforms-Examined current systems and monitor performance, reporting all concerns to the Development and Operations Teams-Created an in-depth post-mortem of a product roll out that highlighted the inefficiencies of the training provided and gaps in training knowledge, which lead to improved training procedures and the assignment of a dedicated product specialist team to handle the quality control offerings to clients. -Manage bug reporting from Operations team, sending all necessary issues to the Development Team-Communicate status updates with necessary parties-Collaborate with Operations Leads to organize and prioritize feature requests -Maintain in-depth knowledge of all systems-Support the Development team with testing when deployments are launched to ensure operations processes are not impacted-Test and implement new features and / or systems-Communicate feature requests to the Development Team-Report on various metrics regarding technology speed and efficiency-Complete tasks that require admin permissions in internal systems-Troubleshoot technology bugs and develop approved work arounds when necessary- Uploaded and processed loan documents set for digital (e-sign or hybrid) signings by performing a variety of workflow tasks and document processing including E-Note- Monitored automated annotation work done by proprietary AI systems - Collected data and feedback from Lenders, Settlement Agents, and Consumers, for the Quality Assurance team- Assisted with notary credential verification and hybrid markup/supportQ2 2022 Leadership Development ProgramZendesk, Talkdesk, Kustomer, Trello, Jira, Confluence, Sisense, Guru, Lessonly Show less

Product Operations Newsletter Editor

• May 2021 - Aug 2022

Technical Support Specialist

• Jan 2020 - Dec 2020

Part-time work study in multi-platform technical support for students, teachers, and faculty at the college technology desk. Part-time work study in multi-platform technical support for students, teachers, and faculty at the college technology desk.

Server

• May 2018 - Oct 2020

A top 20 restaurant in Denver, Colorado featuring elevated and authentic Chinese cuisine with craft cocktails and an elevated wine list. Offered sophistacted, smooth, and efficient dinner service with wine pairings. Trained server assistants on proper fine dining etiquette to support the servers, bartenders, and hosts during dinner service. Offered guidance and support to the business on the implementation and use of the Toast point of sale (POS) systems. A top 20 restaurant in Denver, Colorado featuring elevated and authentic Chinese cuisine with craft cocktails and an elevated wine list. Offered sophistacted, smooth, and efficient dinner service with wine pairings. Trained server assistants on proper fine dining etiquette to support the servers, bartenders, and hosts during dinner service. Offered guidance and support to the business on the implementation and use of the Toast point of sale (POS) systems.

Bartender

• Mar 2017 - May 2018

Technical Support Specialist

• May 2015 - Mar 2017

Technical Support for all POS systems in a large restaurant. Managing the Breadcrumb/Upserve platform across 25 Ipads with backend management. Trainer and implementation wizard for all staff members.

Assistant Manager

• May 2015 - Mar 2017

Bartender

• May 2015 - Mar 2017

Bartender

• Dec 2014 - Mar 2017

Technical Support Specialist

• Jul 2016 - Dec 2016

Office Manager

• Apr 2014 - Sep 2014

Reservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Accounting of daily revenue. Employee record maintenance and compliance. Guide Assistant. Reservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Accounting of daily revenue. Employee record maintenance and compliance. Guide Assistant.

Assistant Manager

• Oct 2009 - Apr 2010

Office Manager

• May 2007 - Sep 2007

Reservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Guide assistant. Reservations and sales over phone, email, and in person for whitewater rafting trips. Guest check in and check out. Office management. Guide assistant.

Weekend Manager

• Sep 2005 - May 2007

Retail sales of outdoor equipment in both hard and soft goods. Consistently a top sales person. Training on technical goods such as back country skis and boot fitting. Lead team outings and trainings for activities such as avalanche safety, rescue, wilderness first aid and backpacking trips. People management. Retail sales of outdoor equipment in both hard and soft goods. Consistently a top sales person. Training on technical goods such as back country skis and boot fitting. Lead team outings and trainings for activities such as avalanche safety, rescue, wilderness first aid and backpacking trips. People management.

Reservations and Sales

• May 2003 - Sep 2005

Reservations, ticket sales and box office work for a small independent theatre in Durango, Colorado. Office management and coordination. Reservations, ticket sales and box office work for a small independent theatre in Durango, Colorado. Office management and coordination.