Child Support Specialist II

• Dec 2021 - Present

Interviews case participants and other persons concerning child support matters. Educates customers on the benefits of child support program requirements and options. Obtains statements and documents pertaining to child support matters then evaluates and locates resources. Verifies information by in-house investigation, through computerized resources, personal interviews, telephone or form letters, contact with other agencies or institutions. Determines and performs necessary actions to locate custodial and non-custodial parents and their assets. Analyzes child support cases and ensures compliance with current federal and state laws and guidelines. Uses an automated system to enter, edit, and maintain case data, along with the generation of necessary forms. Review enforcement action with Supervising Child Support Specialist/designated lead through preparation of a variety of legal documents. Initiates appropriate civil and criminal actions; serves subpoenas and legal documents.Responds to inquiries from case participants, attorneys, employers or their agencies by composing correspondence, preliminary reports and case summaries. Calculates, negotiates and obtains support orders; Initiates reciprocal actions with other state agencies and with participating foreign countries to obtain financial support. Reviews cases for compliance with child support orders. Identifies cases requiring complex or unusual action with proper direction. Enforces child support orders by utilizing debt collection techniques. Conducts case orientation with case participants and explains child support guidelines and child support calculations. Assists the Child Support Attorney in hearings. Interviews and negotiates with case participants. Assists in various forms of outreach; travels to provide child support services in various locations throughout the County. Explains and calculates arrears utilizing child support automated system. Meets department goals and State performance standards. Show less

Child Support Specialist

• Jan 2021 - Dec 2021

Interviews case participants and other persons concerning child support matters. Educates customers on the benefits of child support programs and options. Obtains statements, documents and other fact-giving material pertaining to child support matters then evaluates and locates resources. Verifies information by through computerized resources, personal interviews, telephone or form letters, contact with other agencies or institutions. Determines and performs actions to locate parents and their assets. Analyzes child support cases and to ensures compliance with current federal and state laws and guidelines. Uses an automated system to enter, edit, and maintain case data, along with the generation of necessary forms. Reviews enforcement action with Supervising Child Support Specialist/designated trainer through preparation of a variety of legal documents. Initiates appropriate civil and criminal actions; serves subpoenas and legal documents.Responds to inquiries from case participants, attorneys, employers or other agencies by composing correspondence, preliminary reports and case summaries.Calculates, negotiates and obtains support orders.Initiates reciprocal actions with other state agencies and with participating foreign countries to obtain financial support.Reviews cases for compliance with child support orders.Identifies cases requiring complex or unusual action and consults with Supervising Child Support Specialist/designated trainer. Enforces child support orders by utilizing debt collection techniques.Conducts case orientation with case participants and explains child support guidelines and explains child support calculations.Assists the Child Support Attorney in hearings.Assists in various forms of outreach; travels to provide child support services in various locations throughout the County.Explains and calculates arrears utilizing child support automated computerized system.Meets department goals and State performance standards. Show less

Customer Service Representative

• Sep 2019 - Dec 2020

•Responds to a high volume of inquiries from child support customers by using available resources. •Identifies and assists in finding solutions to any problems the child support customer may have. •Refers cases to the Senior Child Support Customer Service Representatives for action, as appropriate. •Verifies existing case data on the automated system to ensure correct case processing. •Conducts outbound telephone calls as assigned. •Explains action or non-action regarding a customer's case. •Uses established customer service practices to resolve complaints. •Educates and directs the customer to available programs, services and resources that promote self-sufficiency. •Documents all inquiries and responses according to defined procedures. •Contributes to the Department's productivity goals and completes appropriate follow-up work as needed. Show less

Animal Control Officer

• Jun 2015 - Sep 2019

Duties•Explains and interprets animal control laws, regulations, policies and procedures; advises public regarding reclaim, relinquishing and adoption of pets or livestock. •Answers complaints concerning animals and takes appropriate action; makes investigations of animal bites and issues quarantine notices; investigates and takes appropriate action to prevent inhumane treatment of animals. •Issues violation notices and court citations; collects evidence and appears in court as a witness. •Uses tranquilizer guns, shotguns, rifles or other means to control or euthanize dangerous and/or injured animals as a last resort. •Impounds and transports sick, injured, stray or dead animals; administers minor first aid and emergency treatment for animals. •Collects fees and issues receipts for licenses and other animal care/control services. •Captures, loads and transports livestock using trailers. •Works cooperatively with a variety of law enforcement agencies when joint action is required. •Speaks at schools and to other community groups concerning animal control services; answers questions concerning age, breed, characteristics, care and treatment of animals. •Prepares lab samples for suspected rabid animals. •Keeps records and prepares reports. •Maintains and as necessary, makes minor repair to facilities, equipment and vehicles. •Assists in front office, dispatch and shelter operations as necessary. •Conducts surveys of households throughout the County to ensure compliance with State and County laws pertaining to the licensing, rabies vaccination and care of animals. Show less

District Recruiting

• Jun 2014 - Mar 2015

Medical Assistant

• Jan 2014 - May 2014

Medical Assistant

• Jun 2010 - Sep 2012

Barista

• Jun 2008 - Dec 2010

Take orders, make drinks, up sale promotions, cashier, help open and close store Take orders, make drinks, up sale promotions, cashier, help open and close store

Consultant

• May 2004 - Jun 2005

Present at home parties selling Body Shop products. Present at home parties selling Body Shop products.