Megan Juran
Customer Service Representative at Zola.com- Claim this Profile
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Topline Score
Bio
Credentials
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De-Escalating Conversations for Customer Service
LinkedInNov, 2021- Nov, 2024
Experience
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Zola
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United States
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Internet Publishing
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100 - 200 Employee
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Customer Service Representative
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Nov 2016 - Present
-Answer customer calls and emails regarding new orders and open orders in a timely fashion - Resolve customer order issues and work to maintain a high customer satisfaction rating - Educate the consumer and instruct them on how to navigate the website - Explain the benefits of using the website to new consumers and familiarize them with the Brand - Work with the operations team to get the customer order updates and returns processed - Participate in training new hires on phones and Zendesk Show less
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Student.com
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United Arab Emirates
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Technology, Information and Internet
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100 - 200 Employee
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Booking Team Coordinator/ Landlord Data Associate
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Dec 2015 - Sep 2016
- Managed workload for a team of 11 booking consultants -Answered and routed incoming phone calls across teams in London and New York -Provided customer support to students who are seeking housing accommodations -Cold called and scheduled phone calls with multiple landlords in a day -Organized and collected data in shared spreadsheets for the content team - Managed workload for a team of 11 booking consultants -Answered and routed incoming phone calls across teams in London and New York -Provided customer support to students who are seeking housing accommodations -Cold called and scheduled phone calls with multiple landlords in a day -Organized and collected data in shared spreadsheets for the content team
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New York Hall of Science
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United States
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Museums, Historical Sites, and Zoos
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100 - 200 Employee
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Visitor Experience Associate
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Mar 2015 - Aug 2015
-Provide an orientation of the group’s itinerary and museum policies -Process cash and credit transactions at assigned posts -Enhance visitors experience in a friendly and polite manner as well as address any concerns or issue a guest might be having -Provide an orientation of the group’s itinerary and museum policies -Process cash and credit transactions at assigned posts -Enhance visitors experience in a friendly and polite manner as well as address any concerns or issue a guest might be having
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Fossil Watches
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United States
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Retail
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200 - 300 Employee
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Selling Specialist
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Nov 2014 - Dec 2014
-Responsible for maintaining the proper appearance of display cases -Promoting and selling the Fossil name to customers -Sizing watches to fit the customer’s wrists properly -Responsible for maintaining the proper appearance of display cases -Promoting and selling the Fossil name to customers -Sizing watches to fit the customer’s wrists properly
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YMCA of the USA (National Resource Office)
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United States
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Non-profit Organizations
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700 & Above Employee
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Camp Counselor
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Jul 2012 - Aug 2012
-Promoting Character Development through the camping program with an emphasis on Caring, Honesty, Respect, and Responsibility -Plan and participate in all camp activities with a positive attitude -Lead classes as assigned and have a working knowledge of all program areas in camp with an emphasis on safely running the activity -Execute all emergency procedures with the safety of campers as the first concern -Promoting Character Development through the camping program with an emphasis on Caring, Honesty, Respect, and Responsibility -Plan and participate in all camp activities with a positive attitude -Lead classes as assigned and have a working knowledge of all program areas in camp with an emphasis on safely running the activity -Execute all emergency procedures with the safety of campers as the first concern
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Things Remembered
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Oct 2009 - Aug 2011
-Greet customers and ascertain what each customer wants or needs -Describe merchandise and explain use, operation, and care of merchandise to customers -Compute sales prices, total purchases and receive and process cash or credit payment -Maintain knowledge of current sales, promotions, policies regarding payment, exchanges, and security practices -Greet customers and ascertain what each customer wants or needs -Describe merchandise and explain use, operation, and care of merchandise to customers -Compute sales prices, total purchases and receive and process cash or credit payment -Maintain knowledge of current sales, promotions, policies regarding payment, exchanges, and security practices
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Mount Carmel Cemetery
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Glendale Queens N.Y.
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Office Assistant
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Jun 2008 - Aug 2008
-Operated office machines, such as photocopiers, scanners, and computers -Computed, recorded, and proofread data and other information, such as records or reports -Typed, format, proofread, and edit correspondence and other documents, from notes, using computers -Operated office machines, such as photocopiers, scanners, and computers -Computed, recorded, and proofread data and other information, such as records or reports -Typed, format, proofread, and edit correspondence and other documents, from notes, using computers
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Education
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2011 - 2014
Queens College
Bachelor's Degree, Majored in English and Minored in Anthropology -
2009 - 2011
LaGuardia Community College
Early Childhood Education and Teaching
Community
